Upon changing things on my router, I discovered a page never seen before. Now the Network will not let me even access my router settings again. My question is if my router has been hacked why can't I get help in finding out who and stopping?
Posted 6 months ago
Diana, Viasat Employee
Does the factory reset wipe out the modem key?
I was talking about the router settings, not the modem settings. Should be two different things and not sure the consumer can even wipe the modem key (easily at least).
Well I can not even get back on to my Router setting site. I type in the IP and get a response that my network refuses to connect. What the hell is that all about?
This is all too self-annihilating. You said you changed things in your router settings and then things went south but want to blame a hacker, want to find out who that might be, and stop them. Look in the mirror.
Since you don't know what you're doing, don't know what you did, and now it's broke, you need to do/check on two things: Reset the router, make sure the computer is set to "obtain an IP address automatically."
I suspect you may have turned off DHCP in the router and now the computer is stuck in space unable to contact the router due to a lack of a valid IP address.
There is a way to contact the router despite the above situation. Open a command window (cmd.exe) if using Windows, enter "ipconfig" and see what the default gateway is on the network adapter, and THAT is your router's address, unless you have entered a manual (static) IP address in the computer to something out of range for the router. If it's not showing a default gateway and your IP address is 169.254.x.x then you have no link to the router and what I said in paragraph #2 above is mandatory.
Since you don't know what you're doing, don't know what you did, and now it's broke, you need to do/check on two things: Reset the router, make sure the computer is set to "obtain an IP address automatically."
I suspect you may have turned off DHCP in the router and now the computer is stuck in space unable to contact the router due to a lack of a valid IP address.
There is a way to contact the router despite the above situation. Open a command window (cmd.exe) if using Windows, enter "ipconfig" and see what the default gateway is on the network adapter, and THAT is your router's address, unless you have entered a manual (static) IP address in the computer to something out of range for the router. If it's not showing a default gateway and your IP address is 169.254.x.x then you have no link to the router and what I said in paragraph #2 above is mandatory.
I did not turn DHCP off I was not about to change anything that I know nothing about. I did the "ipconfig" like you suggested entered my "Default Gateway" and I get the same thing a "Refuse to connect" pops up and it has nothing to do with my firewall. The only thing I changed was my password, # of guests & password.The reasoning for going back is I wanted to view a page that I have not seen before.
Curiosity killed the cat
