Poor guy had to come to my house at 10:00at night. DDespite my numerous calls complaining about my modem not working properly they would never send someone out until finally it went out forgood. He was supposed to come on a Saturday but he had a closed calendar. So they scheduled him for tonight about 7:00. Guess he ran into problems because it was 10:00 before he got here. My complaint is NOT with this service tech. He went above and beyond to help. Its with all the people I talked to prior who should have sent someone out weeks ago and then we wouldn't have been in this position. I only wish I had some homemade cookies to send home with him.