Unhappy with service

  • 4
  • Problem
  • Updated 1 year ago
  • In Progress
  • (Edited)
4 year customer. Very unhappy with service.
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skip

  • 1 Post
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  • like an idiot for putting up with bad service for 4 long years

Posted 1 year ago

  • 4
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HMC1940

  • 605 Posts
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Just peeking in to say hello. Have a good day.
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J&J

  • 1683 Posts
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Let's have a screen cap of your new service speed.    :o)
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HMC1940

  • 605 Posts
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Here you are-just took it--
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Cathrin Mahaffey

  • 3 Posts
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I have literally been with this company two months and already have a bitter taste in my mouth! The WORST customer service I've ever had. 
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Deb

  • 18 Posts
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Customer service representatives for exede do far exceed others on the suckiness scale lol!
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sandra

  • 8 Posts
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They respond and say they will help. They don't help. 4 year customer
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Diana, Viasat Employee

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Hi Cathrin, Our goal is to always have stellar service and I offer my sincerest apologies if you did not receive that. You should always have the best customer service.  If you have any issues or concerns, please send an email to exedelistens@viasat.com with your account information.  We're here to help! Thanks
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HMC1940

  • 605 Posts
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Hi Diana--Just got my box to send back modem, etc. Suppose to be picked up Mon. the 8th. Did enjoy my time with everyone here. Wishing everyone a great weekend.
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JEP

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Skip - I have been a customer for almost 12 years and have had good service the entire time.  Yes, if something isn't right you should contact support and have it fixed.  This isn't fiber-optic and one must have realistic expectations of the technology, however.