Service shut down :

  • 1
  • Problem
  • Updated 5 months ago
Service shut down : My internet was cut off because of none payment. I had updated the payment info one month before. Due to some unknown reason my internet was shut down for non payment . I have been with wildblue/exede/viasat for years. I have always have automatic payment. why should i now be cut off for nin payment? I had the worst customer service experience ever dealing with Alejandro sticking to his script. No questions answered. If I have any more problems with viasat I am dumping them like a hot potato!!!!!!!!!
Photo of Teresa Brown

Teresa Brown

  • 1 Post
  • 0 Reply Likes
  • angry with the lack of customer service and being punished for their fowl up

Posted 5 months ago

  • 1
Photo of James Besser

James Besser

  • 105 Posts
  • 38 Reply Likes
what was unknown reason
Photo of ExSatUser


  • 1219 Posts
  • 756 Reply Likes
If you have other internet options, why not change?
Photo of Bob Lexus

Bob Lexus

  • 319 Posts
  • 114 Reply Likes
Mods, this sub's complaint is a common one.

I have heard more than once where a sub gets suspended, corrects the billing info & happens again a month or two later.

This is a chronic problem
Photo of Brad

Brad, Viasat Employee

  • 3487 Posts
  • 1306 Reply Likes
It might have been set as a one-time as opposed to recurring. I'd have to look at the account individually to know for sure. please email with the information