Service Problems

  • 1
  • Idea
  • Updated 3 years ago
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

I understand and appreciate maintenance.  My internet has been down half the day.  I work from home and depend on the internet.  I think it would be great if Wildblue could send out notifications of maintenance and potential downtime or no-time?

After calling Customer Service, I was told to wait and call back in an hour (wait on hold etc) so that I can then ask and follow up with Wildblue to find out if the maintenance is complete in my area?? Really??  Thank GOODNESS for my AT&T hotspot and my iPhone!!

Unfortunately, Wildblue is my only choice as I live in the country. It will be wonderful to be rid of the monopoly here.  The "high speed" internet is not impressive in the least. Very frustrated. 
Photo of Spike

Spike

  • 1 Post
  • 0 Reply Likes
  • Frustrated

Posted 3 years ago

  • 1
Photo of Exede Kimberly

Exede Kimberly

  • 879 Posts
  • 202 Reply Likes
Hello Spike, our systems were temporarily down for an update but are back up now. We get these every now and then to improve our tools etc. when helping customers on the phones. If you'd like, I can take a look at your account and see what's going on. Just send me your info to exedelistens@viasat.com. Thanks.
Photo of tricia

tricia

  • 34 Posts
  • 16 Reply Likes
I totally agree! I was without service over half a month, they told me that I would not be charged for the month. But guess what "THEY LIED AGAIN". I'm to the point with them that I would rather use dail up (cheaper) then to pay for something that I'm always having problems with. And if I don't hear back from them ASAP about this That is excelly what I'm going to do. Not worth the F*&^^& headache!!!!!!!!
Photo of Exede Kimberly

Exede Kimberly

  • 879 Posts
  • 202 Reply Likes
Hello tricia, if you can send your info to the address provided above, I would be glad to take a look into this issue for you to see what I can do. Thank you.

This conversation is no longer open for comments or replies.