Service is the worst with viasat

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5 days of new service and it's the worst internet I've ever had! How is it unlimited? I get better service with prepaid cell hotspot.
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Regina

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  • angry and cheated

Posted 6 months ago

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Voyager

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I can’t imagine anyone with other options available would sign a two-year contract for satellite.
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ExSatUser

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Where are you located? What made you decide Viasat? Sales person? Commercial? Marketing ad?
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Gary

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Viasat is a joke that is not funny. I've been a customer since WildBlue, Exede and now Viasat and it just gets worse. My wife needed to do some work from home and brought the work laptop home. Unbeknown to us the work laptop immediately started doing auto updates for the MS operating system. Then I get the dreaded notice, "You have used 100% of your data and are now throttled".
I will be switching but these satellite providers are well aware we are a captive audience with not many options and they just don't care. "Unlimited" means plenty of data at very limited slow speeds.
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Homeskillet

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Keep a constant ear to the ground for cell wireless or fixed wireless coming to your area.
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Gary

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I have about as much chance of ever having cellular signal as I do in having wired cable. All of my communications alternatives come from out of this world and way above or I would still be on a horse in the 19th century. No one with the tiniest of brains would be on satellite internet if they had any other option. Zero cell signal, No cable and not the slightest chance I will ever see them. Phone lines do provide a totally unreliable Dial Up internet and I might as well try to dial in an AM radio signal instead. My nearest neighbor is 4 miles away and there is no company clambering to string a cable or erect a cell tower but if I call ET I can participate with the outside world.
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Homeskillet

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The cell hotspots do have stronger antennas than cell phones. I can get a usable signal on the hotspot sitting in the same spot where my phone drops calls and has a 0 bar signal. Horse in the 19th century, and I thought where I lived was backward. At least we are in the 1980's.
(Edited)
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Gary

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When my Iphone says "No Signal" I don't care what your "Hot Spot" says, mine is as cold as ice! Hmmm, 1980, I had a Motorola bag type flip phone and could actually make a call from my car right out in my driveway but I can't do that now with any cell phone on any providers service.
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ExSatUser

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Maybe early 1990's, but I don't think 1980.


Those older Motorola bag phones operated off analog and operated at a lot stronger megahertz.  That is why you could get a signal with them.  Much longer range.
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Homeskillet

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My 1980's comment was based mostly on how the businesses are in my area. A lot of them don't have websites and still have yellow page ads. My bank requires a separate ATM card for each account I have. There are places with gas pumps that don't accept debit or credit cards, you have to go in and pay the cashier. The electric company is probably more like the 50's, before I was born. Power outages & voltage drops occur more here in a week than in a year any other place I have lived & I moved around a lot till I hit 35.
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johnny c

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Verizon gave me a 4G Samsung network extender.

Before I had the extender I had 1 bar in the basement, but generally 2 bars around the house. With the extended 3 bars in the basement and mostly 4 bars everywhere else.

They say you need 10 Mbps iso speed to support this , however I generally had less than 2 and only had to reboot the extender 2 times in 18 months, or call Verizon they send a signal and it is back in service.

Even to day I have it plugged into my FIOS modem.

If they give it to you (your cell carrier) it’s worth a try.

These extenders are plugged into to your isp’s modem.
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Gary

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Verizon sold me the extender gadgetry and I went through the entire process of installing it and even had the service tech out to get it working. His exact words were, "This is a signal booster but it must have at least some signal before it can possibly boost it, you have no signal here at all!"
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Homeskillet

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I understand your frustration Gary. I remember in a different state when I was a kid in the early 70's listening to a ball game on a $5 Radio Shack AM transistor radio at night broadcast from a station 150 miles away, the sound was clear as day.                                                                                                                                  

Now in my area some of the AM stations that carry sports only have a range of 20 miles, the best ones maybe 45. That is during the day, at night you hear nothing but static. This area is pretty flat.

Some states have decent infrastructure even for people out in the sticks, others don't.
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Homeskillet

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I understand your frustration Gary. I remember in a different state when I was a kid in the early 70's listening to a ball game on a $5 Radio Shack AM transistor radio at night broadcast from a station 150 miles away, the sound was clear as day.                                                                                                                                  

Now in my area some of the AM stations that carry sports only have a range of 20 miles, the best ones maybe 45. That is during the day, at night you hear nothing but static. This area is pretty flat.

Some states have decent infrastructure even for people out in the sticks, others don't.
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Gary

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I do get somewhat reliable electricity and a real crappy landline phone here. Everything else, TV, Internet and XM comes from out of this world and with separate bills for all of them.
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Homeskillet

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My electric service stinks, a lot of what I call blips where it doesn't drop all the way out but the voltage drops cause amperage spikes which are hard on electronics. A microwave oven will last 2 years, computer monitor a year, a CPU 2 years. I frequently replace light bulbs. An electric clothes dryer that was bought here new blows something every year or so. I have electronic items needed for work in a home shop and have soldered fuse holders in them for extra protection and ease of repair.
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Homeskillet

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As for your crappy landline service does it drop out or just issues with static? Back in the day when I had multiple land lines for phone, fax, dial up, etc. I found the biggest enemy of them were moisture and corroded connections.
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Gary

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I am the last customer on the tail end of the telephone companies line and the copper lines are well over 40 years old and 8 miles from the switch. Dial up was impossible and always dropping out because of line static. Electricity is relatively the same but we lose power regularly with trees falling and taking out the lines. 
I will make a recommendation for your electronics such as TV, stereo and all computer type stuff. Buy a few of the APC battery backup units, just the small ones. During brownouts and total blackouts these will give you about 15 minutes to properly shut such devices off plus they are also excellent surge protectors. I think Sam's club has the little ones, Back-Ups CS 350, for around $30 each. When my pole power drops my computer, TV and sat box or my stereo stay on for a while running on battery power but usually just long enough to properly shut them down.
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Voyager

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@homeskillet You may need to install a whole house surge suppressor in your entrance panel. I have pretty good power supply, but installed mine for some lightning protection since I live on top of a mountain.
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Homeskillet

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I have cell. I thought you weren't supposed to call people names.
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ExSatUser

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I have wireless and use it. Much, better speed than what Viasat was providing me earlier this year.

And yes, back to insults and name calling :).
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Homeskillet

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That can't be an accurate speed test of satellite showing latency at 65 ms, anyone with any knowledge of satellite internet would know that. Strange that someone who knows nothing about the service would be so condescending toward those that do. Kind of like a person with an I.Q. of 85 calling Mensa members stupid. Posting those speed test results show the lack of knowledge of the poster. I would love to be a nasty as Robin but I know I cannot since I am not a Viasat fan and would get booted.
(Edited)
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Old Labs

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It's not...

Google partners with Measurement Lab (M-Lab) to run that speed test. From the M-Lab FAQS:


Speeds for me are historically accurate and consistent with other tests for Viasat but latency is wrong due to the methodology they use.

In short, use testmy.

(Edited)
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ExSatUser

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Interesting they even have a blurb about satellite internet and why the test can be inaccurate.

Testmy.net. Often imitated. Never duplicated.
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Voyager

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In short, use Ookla.
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Old Labs

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In long, look at the speed tests methodology if published to determine what it actually measures and how. All are different and testmy allows specifying upload/download sizes that  are more appropriate for satellite.

In short, quit obsessing over speed tests and start posting speed tests taken before you run out of priority data in 2 days.

Robin should similarly post speed tests after he runs out of priority data.

And everyone should post what plan they're on and their priority data status at the time of the test. Even what satellite/beam you're on is relevant. Context matters.
(Edited)
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ExSatUser

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Very much so.
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Old Labs

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A sample of my recent tests - click to enlarge  (Liberty 12GB with Free Zone, 12 Mbps plan, all with priority data remaining, Viasat-1, Beam 329). I also prefer testmy's TIP (test in progress) measurements - wildly fluctuating one's are a good indication of congestion. Manual test of 13 MB has been the recommendation her for a 12 Mbps plan - 25MB probably more suitable for 25 Mbps plan). Without a manual size, testmy will automatically retest with successively larger sizes until the test takes a minimum  of 7 seconds - selecting manual of 13 MB is primarily so data isn't wasted with automatic retries.   

   
(Edited)
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Gary

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What time is the LNFZ for me here in NY?
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Homeskillet

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Dances, I had the same plan and beam and rarely sniffed 1/10 of your speeds. I guess all beams have sweet spots and I was in the opposite of one.
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Homeskillet

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Dances, I had the same plan and beam and rarely sniffed 1/10 of your speeds. I guess all beams have sweet spots and I was in the opposite of one.
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Old Labs

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Mine used to be worse prior to the policy changes to Freedom and pre-February 2013 Unlimited - they've gotten much better since then whether that's due entirely to the policy changes or attrition, who knows? Maybe a combination of both and appears in my area new customers are being loaded onto Viasat-2. 

I'm not a big fan of comparing speed tests or stick measuring contests in general - mine are really only relevant to me and the things I can control; I know nothing of your environment, install quality, devices, router, browsers, yada, yada, yada.     
(Edited)
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ExSatUser

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I never worried about speed tests until the system dragged so slow I was having issues. Then during primetime night after night I would get 300kbps (or worse).

The other would be streaming. If you buffering trying to stream it was a real pain. I think latency plays a role in that too. You dont realize how bad the latency is until you say work off a cable connection. I know smoke and mirrors are used to minimize the impact of latency, but physics demands it. Will be interesting to see what latency LEO internet delivers.
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Old Labs

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So you knew it was slow without having to run a speed test to confirm it ;) 

For the most part I simply rely on:

ping google.com -n 30

which quickly gives me latency, a feel for jitter and more importantly packet loss percentage. A high percentage packet loss is a pretty good indicator of congestion. tracert provides some added info and further confirmation and no real need for me to waste data on a speed test. Put the keyboard down and come back later... I'm more interested in why it's slow, than the fact it is. 

I'm betting many don't even run a speed test until their spidey sense tells them it's slow ;)
(Edited)
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Homeskillet

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I dumped Viasat last year. I pretty much live in the intersection of Caroline, Hanover and Spotslyvania County in Central Va. If you lived around me I would attribute your improved service to attrition. Cable which will never reach me in my lifetime has stretched further off the beaten path around here recently and cell wireless internet from ATT & Verizon has stretched out. I find no one around here that has had a good satellite experience and people have been fleeing Viasat & Hughesnet in droves.
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ExSatUser

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But do you need cable when you can get Viasat?
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Old Labs

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I know - you and I have had this conversation numerous times under different identities.

A year ago I might have agreed with your assessment but now your assessing things from how they were then, not how they are now.

The parameters changed dramatically in January of his year with the revised network management policy. The highlighted portion below was newly added and identifies one of the more important changes:



While it's entirely possible that prior to that change "channels" within a beam were arbitrarily assigned geographically, that approach would yield serious inequities when it comes to "high-data threshold plans". In fact most of the speed complaints around here as I recall, started shortly after the misguided introduction of both Freedom plans and original Unlimited Plans on Viasat-1. Those high-data usage thresholds saturated the "channels" leading to slowdowns for all.

This change at first glance appears to have been aimed at a more equitable distribution of shared bandwidth on anticipated usage & based on plan. Other changes in the policy appear aimed at ensuring heavier users don't monopolize overall bandwidth available on a spot beam and more stringent enforcement. Taken together all of the changes created the perfect storm. 

As far as attrition goes, I see no real evidence of fleeing in droves other than anecdotes. Looking at the quarterly conference calls, it appears residential subscriber levels are stagnant (maybe slightly up) - so new subscribers would appear to be coming on as quickly as old subscribers depart. Although now those subscriber are spread over Viasat-1 and Viasat-2. For example, one of my neighbors recently switched to Viasat-2 Unlimited after getting burned Freedom plan policy changes yielded an unusable experience. He's back to it being usable for the same price (Bronze 12).

A better question would be why anybody would not flee satellite internet if cable, fiber or even decent cellular were available. Even if incurring an ETF, it should be a no brainer.       

 
(Edited)
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GabeU, Champion

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Homeskillet is another person who had a prior identity?
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Old Labs

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I'm not me by choice and I really can't speak for him ;)
(Edited)
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ExSatUser

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Subscriber growth has been stagnant for while. That begs the question what are people giving up to get Viasat? Hughesnet? Wireless? DSL? Cable?
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Homeskillet

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I may have had a prior identity and I may have been vaporized quickly as I had a Viasat fan calling me names & when I returned the favor I got tossed and they stayed. But who am I? Any guesses?
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Old Labs

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Will and Al?
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Homeskillet

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Nope, Redskin 44. I made like a dozen posts and got booted.
(Edited)
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Old Labs

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They were booted for the same reason
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Homeskillet

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I live in a crap hole for satellite internet, pretty sure plenty of my neighbors are all over the internet ripping Viasat & Hughesnet. Problem is Viasat is bombing the local broadcast TV with ads, selling a service that doesn't work here.
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GabeU, Champion

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Ah, okay.  I misinterpreted Dances' post.  I thought you had prior conversations with each other, but both under prior identities.  

"you and I have had this conversation numerous times under different identities."

I think I need a brew.  LOL.  
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Old Labs

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Say hello to Al for me - he's down there in Beaverdam supposedly with the same complaints.
(Edited)
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GabeU, Champion

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I just noticed that fm77 is gone, too.  
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ExSatUser

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Fmj? I am friends with him and know him personally. I also know Andy, Bev, and others that went to the land of misfit posters.

VetSatUser was another one, but he moved on from satellite internet, at least for the time being. Maybe there will one day be LEOSatUser!
(Edited)
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GabeU, Champion

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Yeah, good ole VetSatUser.  I wonder what he's up to.  ;)

I liked Andy.  Wish he was still here.  Did Bev get another ISP?  
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Homeskillet

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Say hello to Al for me - he's down there in Beaverdam supposedly with the same complaints.


Beaverdam is like 10 miles south of me. The town has dried up, local doctor lost his license, the pharmacy closed, the only restaurant there closed, and an antique shop recently shuttered. I used the pharmacy for years before they closed and they had cable TV in the waiting area and internet. Maybe that cable was only in town, if you call that place a town.
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Voyager

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@ExSat. I gave up very poor Frontier DSL. I was 17,920 feet from the hut and I believe that 18,000 is as far as they will run DSL. So, I went from terrible to basically terrible. Actually, I probably would say Viasat is slightly better than DSL overall, but much worse during the evenings. However, satellite is much faster at certain times of the day as DSL never got above 3 MB. However, Viasat is about twice as expensive and is more affected by weather so from an overall value perspective it is probably about the same as my former DSL searvice.
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ExSatUser

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That Vetsatuser was a real shill. Glad he gone!

Still not sure what happened to Bev. I know FMJ had about enough. Another Freedom user put in jail.
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Old Labs

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Not sure why he's gone...

A veteran is simply a person of long experience usually in some occupation or skill - presumably that experience didn't up and vanish when switching ;)

If he meant veteran as in the context of military service, he still is one.
(Edited)
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Old Labs

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He always looked like a Homer from where I sit...
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GabeU, Champion

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He always looked like a Homer from where I sit...
Heh heh heh.  
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ExSatUser

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Hmmmmmm. Beer.
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Steve Frederick-VS1/Beam314, Champion

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I got up at 8:00  this morning. My speed is improving after that great cup of coffee.
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ExSatUser

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Is it cloudy with a chance of meatballs where you live?
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Steve Frederick-VS1/Beam314, Champion

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Nope, beautiful blur skies, but now I have a craving for some delicious meatballs.
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ExSatUser

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Would you like spaghetti with the meatballs and blur skies?
(Edited)