Service has been out most of today

  • 1
  • Question
  • Updated 8 months ago
  • In Progress
Well it looks like the rain detector is wrong because the sky is clear and still no service
Photo of Jerry Crawford

Jerry Crawford

  • 0 Posts
  • 0 Reply Likes
  • Mad

Posted 8 months ago

  • 1
Photo of xode0000

xode0000, Champion

  • 474 Posts
  • 151 Reply Likes
What does show?  You should always be able to pull that page up since you are not going to the satellite.  If you post a screenshot, make sure you remove your personal account information first.
Photo of Bev

Bev, Champion

  • 2623 Posts
  • 1042 Reply Likes
Also, weather both at your home and at your gateway can affect your connectivity. Your gateway is generally not near your home. You can contact Exede at the link below to find out if there is a weather issue at your gateway.

You  can also send your account and contact information as well as a brief description of the problem to and, they will look into it and see what might be wrong.
Photo of Matt B

Matt B, Viasat Employee

  • 569 Posts
  • 241 Reply Likes
Both these answers are correct Jerry.

You can call into Customer Care at 866-945-3258, or send us an email at and we'll take a look to see what the issue is!

-- Exede Matt B