Service Down

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
My Wildblue service has been down for at least the past 3 weeks. I have done all the usual troubleshooting (direct cable from modem to laptop, modem reset, checked for dish obstructions, etc) to no avail. I am sending this message through my cellular data plan, which I prefer not to use due to the cost, but at present it's my only option. How do I get service to reestablish connectivity?
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John Salley

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Posted 3 years ago

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Knight Rider

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Your best option is to send an email to exedelistens@viasat.com and see if they can help. If you are still on wildblue internet service and not the new Exede service they will have to see if they can find a dealer in your area that still services wildblue service. Include your account number and or the phone number attached to your account
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Diana, Viasat Employee

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Hi John,  Pleas send your account and contact information to exedelistes@viasat.com. We will need to do some additional troubleshooting to establish what the issue is. Thanks
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radbus

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What operating system are you using? If you are using Windows 10, get rid of it. That was my problem too. It kept knocking my wifi out. As soon as I went back to Windows 8.1, everything was fine. Hope this helps... ^_^
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Lake Country Satellite, Champion

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You can always call your LOCAL EXEDE DEALER (if) you purchased through them. If not call customer care 866-945-3258. It is always a good idea to purchase through a LOCAL dealer, most good reputable dealers provide their own technical support and are just a local phone call away.

Lake Country Satellite is an Elite Dealer for Exede High Speed Internet and provides all of our customers with 24/7 technical support.