Service concerns

  • 1
  • Question
  • Updated 2 weeks ago
  • Acknowledged
I am really upset with the service I have received from viasat. My services were installed 5 days ago. I was told my son would be able to play games online, I need the services for my job, I also informed them we do a lot of online streaming i.e. netflix, hulu, etc. We first I am at jeopardy of losing my job. Second, my son cannot play games online, thirdly the service sucks. It moves slow. There is a lag in the delivery time, We cannot all stream at the same time. I have been complaining since before my install date regarding customer service. Today 5 days after install I called into customer service and I was informed I am responsible for an early termination fee. I will be reporting them to BBB. What happened to customer guarantee? Well I can guarantee you this service SUCKS.

Note: This conversation was created from a reply on: Where to send complaint?.
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Loretta Johnson

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Posted 3 weeks ago

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ExSatUser

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What exactly did you use for internet before Viasat????
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Burton Burton

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Why does that matter??  
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ExSatUser

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I am curious if the OP gave up terrestrial internet for satellite internet. If they did, I am curious why?
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Admiral Korbohuta

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Loretta, whoever told you that Viasat was good for gaming and "a lot" of online streaming was either mistaken or lying.
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Matt B, Viasat Employee

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Loretta,

I'm sorry Viasat isn't meeting your expectations.  We (the Social Media Team) will be the first to tell you that Viasat isn't good for online gaming, especially first person shooters, or games requiring fast reactions.  We're not meant for cord-cutting, as streaming video eats the data on all our plans very quickly.  

Please email us at viasatlistens@viasat.com with your concerns, and we'll see what can be done for you.  Be sure to include your account number, phone number, or service address so we can find your account!
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Homeskillet

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As others have said satellite internet is not a good fit for your internet usage. Video gaming that requires low latency won't work as the satellites are 22,000 miles up in space which ends up causing around a 3/4 second delay. With doing a lot of video streaming you will hit your priority data cap quickly and your speeds will be slowed. If you were up front about your needs you should have never been sold the service or at least told it would not be a good fit if you had no other choice.
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GabeU, Champion

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ViaSat, please do something about Robin.  Enough is enough. 
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Admiral Korbohuta

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Why don't you all take the advice I gave last week and ignore the troll. Simple.
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GabeU, Champion

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With the all too frequent and ostentatious praise posts I do, but not those that mock, belittle and/or libel others.
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bubs

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"telling you why you are not enjoying the service"
Not if they believe the person.

"the trolls will tell you thats not possible."
First, you're the troll (that's an accurate description, not name-calling). And you're incorrect, as you already know, so this is information for others. They will tell, as they have repeatedly, that every single area is unique and isolated. Many areas don't have the capability your area does, that's stating a fact. Your area is good, fine, have a cookie. That information is only useful to people in your exact area. Many areas suffer from much poorer plans, and have severe congestion especially when going over priority data. That's stating a fact, that is continually ignored by you.
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Homeskillet

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I also think topography makes a huge difference with any kind of wireless service. It obviously does with cell wireless so why wouldn't it with satellite? Weather of course also. I would think the middle of the low desert would be great for satellite. The only thing that might get you is the occasional sandstorm.