Service comes in and out and does not work everywhere in the house

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  • Problem
  • Updated 1 year ago
  • Acknowledged
Direct TV connect sometimes but not all the time, I cant log in with my remote access to work, kids cant use their ipads, wifi just not very reliable
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Anthony Gibbs

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Posted 1 year ago

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Exede Lindsey

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Hi Anthony, do you have a router?  If your router has a built-in wireless access point to provide Wi-Fi, the issue could be interference or distance from the router. Wi-Fi signals, microwaves, televisions, portable/cordless phones, electrical wires, other electronic devices and even walls can create interference. Try to locate your router away from other devices, and in the center of your home or work area. If you're several rooms away from the router, your Wi-Fi will be significantly slower than if you're in the same room or within a clear line of sight.

To determine if interference or proximity is an issue, place your router away from other devices and run a speed test while you're in the same room. If the issue goes away, there may be something interfering with your Wi-Fi signal. Free Wi-Fi analyzers available for smartphones will allow you to determine the signal strength of your Wi-Fi. If we can further assist with your intermitted connection please send us an email with your account and contact info to exedelistens@viasat.com or give us a call at 866.945.3258