Service call

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  • Updated 2 weeks ago
  • (Edited)
How long did it take to get someone sent out to your home? Our internet hasn’t worked (blinking white) for about 2-2.5 weeks now. I just now tried to get a service call scheduled and they didn’t have any dates available. They said they would get with me within two days. I really need my internet back up ASAP. Anyone have any advice or experience in this?
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December Hansen

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Posted 2 weeks ago

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GabeU, Champion

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Get with you in two days as in call you back or make the service call?  Had you tried to get a service call scheduled prior to this?  
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December Hansen

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Get with me in two days to schedule. This is my first service call I’ve attempted to schedule.
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ExSatUser

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If your internet has been off for 2+ weeks, why not call earlier?
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December Hansen

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I was in and out of town, and in the process of getting it put in my name. Circumstances did not allow for any sooner.

Regardless of all of that, I was concerned that they said they had no dates available and would have to call me within two business days to find a date. Had no other info like how long it would take for them to come out etc.

In everyone else’s experience, how quickly were they able to get out to you?
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ExSatUser

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All depends on your location and availability of a tech. Some can respond in a couple days, others have said on here 2 plus weeks.

Email a mod on here (include your account number) at viasatlistens@viasat.com and maybe they escalate something for you, but I wouldn't hold my breath.
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December Hansen

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Thank you! I appreciate that
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December Hansen

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Got a call this morning and have it scheduled for Friday! Thanks everyone.
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ExSatUser

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That's great! Keep us posted on the status.