Service call charge

  • 1
  • Question
  • Updated 4 months ago
  • Acknowledged
We had an excess data usage problem, and when calling exede customer service, the gal determined that the dish needed adjustment, and said we had one free service call per year. After a couple weeks and a few more phone calls, the tech came out and had it adjusted in about 15 minutes. On the next billing we were charged $100.00 for the service call we were told wouldn't cost anything as we have been long term customers. Was the exede service rep wrong?
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Carl Bakken

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Posted 4 months ago

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Photo of Steve Frederick

Steve Frederick, Champion

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Carl, send an email to Include your account number, your phone number and a brief description of your situation and one of the moderators will work with you on this.
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Matt B, Viasat Employee

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Yep, email us!  We'll take a look!