Viasats customer (dis)service is compltely worthless.
Our service went down Monday 3/26/18. I call and a service appointment was setup for between 11AM and 2PM on Thursday 3/29/18.
I received a call from a Viasat employee late in the afternoon on 3/28/18 telling me the Technician did not have the equipment he need to fix the problem and that the service call was being rescheduled for today 3/31/18 between 11AM and 2PM.
(How dose the technician know what is needed to fix the problem if he has not been here to troubleshoot the system?)
I called this morning 3/31/18 to verify the appointment for today.
Guess What, I am told It was canceled yesterday afternoon due to a full schedule and I was not even notified.
I am sitting here typing this waiting for a call back from an escalated scheduleing supervior.
I was assured I would receive that call with in 15 to 30 minutes. It is now approching an hour.
I just received the call back an hour later.
I am now being told that the system canceled the service appointment and that since it was canceled by the system that I have to call back and schedule another service appointment myself.
What a way to run a bussiness.
Can Someone please get my service restored today.
I have already sent this to viastlistens
Our service went down Monday 3/26/18. I call and a service appointment was setup for between 11AM and 2PM on Thursday 3/29/18.
I received a call from a Viasat employee late in the afternoon on 3/28/18 telling me the Technician did not have the equipment he need to fix the problem and that the service call was being rescheduled for today 3/31/18 between 11AM and 2PM.
(How dose the technician know what is needed to fix the problem if he has not been here to troubleshoot the system?)
I called this morning 3/31/18 to verify the appointment for today.
Guess What, I am told It was canceled yesterday afternoon due to a full schedule and I was not even notified.
I am sitting here typing this waiting for a call back from an escalated scheduleing supervior.
I was assured I would receive that call with in 15 to 30 minutes. It is now approching an hour.
I just received the call back an hour later.
I am now being told that the system canceled the service appointment and that since it was canceled by the system that I have to call back and schedule another service appointment myself.
What a way to run a bussiness.
Can Someone please get my service restored today.
I have already sent this to viastlistens
Posted 1 year ago
