Service Appointment customer service Foul ups

  • 1
  • Problem
  • Updated 3 weeks ago
  • Acknowledged
  • (Edited)
Viasats customer (dis)service is compltely worthless.

Our service went down Monday 3/26/18. I call and a service appointment was setup for between 11AM and 2PM on Thursday 3/29/18.

I received a call from a Viasat employee late in the afternoon on 3/28/18 telling me the Technician did not have the equipment he need to fix the problem and that the service call was being rescheduled for today 3/31/18 between 11AM and 2PM.

(How dose the technician know what is needed to fix the problem if he has not been here to troubleshoot the system?)

I called this morning 3/31/18 to verify the appointment for today.

Guess What, I am told It was canceled yesterday afternoon due to a full schedule and I was not even notified.

I am sitting here typing this waiting for a call back from an escalated scheduleing supervior.
I was assured I would receive that call with in 15 to 30 minutes. It is now approching an hour.

I just received the call back an hour later.

I am now being told that the system canceled the service appointment and that since it was canceled by the system that I have to call back and schedule another service appointment myself.

What a way to run a bussiness.

Can Someone please get my service restored today.

I have already sent this to viastlistens
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Dart67

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  • angry

Posted 3 weeks ago

  • 1
Photo of Jim16

Jim16, Champion

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"I have to call back and schedule another service appointment myself."

That's probably the best thing to do. 
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Gokartergo

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The installer can run ESVT. It tells us what equipment you have.. It also can tell us whats wrong..  There is a shortage of SB2+ modems..  I have no idea if this was the case.. But you should have been called either way..