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When I try any website, the computer goes to the Excede Service Activation screen. It worked fine earlier today. My service was activated over a year ago. No one to talk to on Sunday so no service until hopefully tomorrow after work.
Posted 5 years ago
Thanks Bobbie
Hi Rick,
As Bobbie said, this is an admin problem we can't help you with.
Just a question, can you see your modem's status page on this link:
http://192.168.100.1/?page=modemStatus
As Bobbie said, this is an admin problem we can't help you with.
Just a question, can you see your modem's status page on this link:
http://192.168.100.1/?page=modemStatus
Is that true?
Hi Susan,
You should also start a ticket by emailing Kimberly like she told Rick above:
You should also start a ticket by emailing Kimberly like she told Rick above:
"Hey Rick, something is off here and I'd like to take a look and see what I can do to help. Please send me your info over to exedelistens@viasat.com. Thanks!"
Having the exact se issue here and it has happened a couple times before, what is going wrong?
Have you tried to reboot the modem? And can you see the modem status page? Then next thing would be send exedelistens@viasat.com an email with your account number or phone number and they can look and see what's going on. Doubt anyone there right now I think they left hlaf hour ago but they will get back to you tomorrow.
I've texted everything short of unplugging everything and reconnecting it all. Last time it happened that's what I did and it worked but geesh, that's a pain! Wish I knew what was causing it or what's makes it happen out of the blue. :/ Thanks, I'll do what you said and email if reboot doesn't work!
Oh, and yes the status page looks good, everything says I am online but keep getting the service activation screen. :(
That or leave it for now if you can so they can look at it while its broken so to speak.
(Edited)
But do send the email either way so they can look over your account with you and check everything
Hi Charlotte, if you’re still experiencing the same issue with your activation screen please send me your account and contact information to exedelistens@viasat.com. We would need to perform modem troubleshooting on our side to resolve. Thank you.
Lindsey, I did! I unplugged the modem and router for the night and next morning connected Excede straight to my desktop (no router) and it connected so I forgot the old network on all of our devices, reset the router, took all my router files off the computer and re-installed the router, connected the new network to all our devices and it worked. I still don't know what was happening but it seems to be something to do with the IP address? I don't know what is going on, it has happened randomly three times in the past several months. It takes me to the Excede Service Activation screen and asks for a Customer Code. Thank you for following up!!! I didn't even know you existed and calling the number for Excede has proved frustrating in the past! :)
Hi Charlotte, that is great news, glad to hear your connection has returned to normal. Feel free to send an email if you need any further assistance. I would love to help out if needed. Have a wonderful day!
Diana, Viasat Employee
