Server issues?

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  • Problem
  • Updated 2 months ago
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  • (Edited)
Satellite seems OK, but unable to ping or traceroute. I rebooted the modem and it took forever at the Network stage. Anyone else having issues this morning? It appears to be the servers on the ground rather than the satellite, but hard to be sure given the feeble amount of diagnostic capability available to the user.

Thankfully, Verizon is working fairly well this morning so I can at least do basic stuff like make this post.
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Voyager

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Posted 2 months ago

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Homeskillet

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If you have Red Wireless why haven't you canned Viasat?
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Voyager

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Because, believe it or not, it is still slower than Viasat on average. However, it is useful as a backup for those times like now when Viasat is totally out. I have had no satellite service for at least two hours now. Looking at the modem suggests that the satellite link is fine. It appears to be an issue on the ground. If it is still out after church, I will call Viasat, but past experience says that is a waste of time as I have already done multiple times what they suggest (power cycle modem, reboot computers, etc.). I have power cycled the modem, rebooted my wireless router, done a hard reset on my iPad and nothing has changed. Given that ping and traceroute don’t work, that suggests a pretty serious server issue at Viasat.
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Voyager

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This download speed is unusually fast for Verizon. 1-1.5 is more typical. The upload speed is a little slow today, but that typically is in the 0.2 - 0.4 range. I suspect that a directional antenna would help a lot on the upload speed and probably would help with download as well, but aiming the weak signal from a phone or iPad with a high gain antenna would help a lot. And having a dedicated receiver/wifi router might get me to speeds comparable to Viasat.

If this download speed on Verizon becomes more consistent, I would consider investing a few hundred bucks in a dedicated transceiver to give it a whirl. The good news is that I am now down to only 12 months left on my contract so getting out of Viasat is getting less expensive.
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Voyager

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Network came back about 8:45 after at least 2:45 of outage. This is the longest outage I’ve had in the year I have had Viasat. I hope this is just a fluke. At least it came back strong, but I expect this will not last as other users get back online.
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Homeskillet

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With the Red Wireless I get around 6 Mbps during times of extreme congestion like weekends and holidays and around 12 Mbps other wise. I have found that speeds are very sensitive to signal strength and signal to noise ratio found on the info page of the hotspot. I noticed drastic changes in signal by just moving the thing a couple feet. It also takes a couple seconds for the the numbers to change. If you haven't spent some time wandering around  the house holding the hotspot, give it a try.
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Old Labs

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Next time keep an eye on the Web accelerator status on the modem status page. If disconnected while everything else is green, nothing has been working since a recent update. Everything's green, the lights are on but nobody's home.  It used to be that things would still work when the acceleration was disconnected albeit slower than normal.

Should show as below


Since the update, even the last page load duration has been broken always showing zero. It appears to be a client/server proxy implementation so could be on either side of the equation. But I've experienced lengthy outages when it occurs as have others. When working, connection usually occurs right after network entry and DHCP at the core node it seems.

So far the only thing I've found is to wait it out.
(Edited)
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Voyager

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The web acceleration showed good just as your image shows. Still, nothing worked. Not even ping or traceroute.
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ExSatUser

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Surprised your wireless is that slow. Been on wireless 9 months or so now. Consistently outperforms Viasat. But of course like anything, other user experiences will vary.
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Voyager

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I am over a mountain from the tower out of line of sight. Fringe reception is not good.
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ExSatUser

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An external antenna would help most likely.
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Admiral Korbohuta

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There was a weather outage this morning that affected several beams and lasted 4-5 hours.
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Voyager

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@ExSat No doubt. I am just not sure if it would help enough to make the service perform better than Viasat. And I don’t know of any way to test it without investing $300 or so as I don’t know anyone that has such a setup that I could borrow to test. I borrowed a Jetpack to see if that would perform better than my iphone or ipad and it did not.
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Corey Anderson

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I know my modem went down for a few minutes this morning in eastern TN. My load balancer failed over to LTE as it should then once the satellite connection was re-established I was good to go. 
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ExSatUser

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A jetpack will most certainly outperform a mobile hotspot if you tune and configure it properly.

You can add an external antenna for $100.
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Bond

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I have a 7730l jetpack, but I got this other one too, I'm using it more now.  For the price they aren't bad, 7730l is better, but made no difference where I am and how the signal is.  This seller is where I got it, like new  (not affiliated, I just think they are an ok seller with decent terms).  Not much higher than a replacement battery for the 7730 that I needed.   ebay link

Here are some antennas.  You could possibly piece something better together elsewhere.  https://antennagear.net/verizon-netgear-ac791l-hotspot/  I have not used this company, but I see a couple people mentioning them on howardforums, don't know their return policy, didn't look.  Amazon has free returns for any reason with some of the stuff they sell directly.

It would be best to try a better one, but if you wanted to do a cheaper one and at least get it outside, it might be enough for a test.  I have a booster with a yagi that looks like the sort of triangular ones.

Whole setup wouldn't cost that much, relatively.


(Edited)