Seriously Upset with how you Billing Department Handles Anything

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
I called on the 15th of February with plenty of time before my next bill cycle on the 20th to put my plan on the hibernation plan. I am a virtual teacher and the months of Feb - April require a lot of travel and I do not need unlimited data while I am traveling. I was ASSURED multiple times, as I asked multiple times for clarification, that my next billing cycle on the 20th would reflect this and my plan would be suspended until I called to switch back. The 20th roles around and I not only still have internet but get the full bill a whopping 170 and change. Now this causes serious issues for me.. as part of the reason for the hibernation plan was so that I would have that extra money for my travels starting the 24th.. I called on the 20th to fix this and was again ASSURED my plan was indeed on the hibernation plan and my money would be refunded.. it has not been refunded and I am APPARENTLY not on the hibernation plan as I am currently using your internet to send this message. Please get this fixed or I will discontinue my service and dissuade anyone who will listen away from this company and the incompetence and ridiculously overpriced internet. II mean Seriously almost $200 JUST FOR Internet.. that is CRAZY.. I would not mind the price if every time I called in something else did not get messed up. If this was the first incident I would not be upset.. but this is not the first..
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Katharine Greene

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Posted 2 years ago

  • 1
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Brad, Viasat Employee

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Hi Katharine,

Please email us at we'll take a look at this.