Senders getting failure notice when sending me mail

  • 1
  • Question
  • Updated 11 months ago
  • Acknowledged
I receive the mail but the senders still get the failure notice
Photo of Jerry

Jerry

  • 0 Posts
  • 0 Reply Likes
  • frestrated

Posted 11 months ago

  • 1
Photo of Jerry

Jerry

  • 0 Posts
  • 0 Reply Likes
does anyone have a answer to this question
Photo of J&J

J&J

  • 1687 Posts
  • 1004 Reply Likes
 
I'll "roll the dice..."

The sender of your emails may have checked the box to request delivery receipt and your email client is set up not to send one, causing the un-deliverable message to go back to the sender.
 
Photo of Matt B

Matt B, Viasat Employee

  • 878 Posts
  • 462 Reply Likes
Jerry, 

I'm not sure, but I can investigate.  Please obtain a copy of the failure notice, and send it to us at ViasatListens@viasat.com with your account information.