It's getting ridiculous that you are not doing anything to get our phone box fixed and you are just letting it stay broke. You keep calling us liars that it works just fine and then proceed to close the ticket and not send us a phone box. Either send us a new box or I file a complaint with BBB. As I think it falls under those guidelines of a business not delivering a product I expect. This will be the 4th or 5th time complaining. NO ONE should have to call customer service this many times complaining about a product and NOTHING being done while paying so much.