Hot router

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  • Question
  • Updated 2 months ago
  • In Progress
  • (Edited)
Seems very strange to have router with this kind of heat output in this age of fan-less desktops.  What is the processor on this device?
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Joe Weldon

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Posted 2 years ago

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Brian, Champion

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It seems it's directly linked to the make and model of your router and how effectively you form your Google query.
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VeteranSatUser, Champion

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You are correct that the heat output on the latest modem is pretty high. And heat kills electronics. I have read where some people have rigged their own fan on them.

Hopefully the next generation of modem that Viasat releases will not have the same heat issues.
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Andy Schack

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Heat is a HUGE issue with virtually all new electronic devices. In the cabinet that I have all our equipment in....Dish Hopper rec, Bluray player, etc, I installed two large brushless fans to vent the heat out.

Andy
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Markgc, Champion

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Extra cooling cannot do any harm.  I have seven inch fans clipped to the window ledge behind my radio equipment. It certainly keeps the cases a lot cooler and the radios happier.

I noticed that my stereo amplifier was getting quite hot with my new inefficient speakers. I installed 12v fans under the amplifier to blow air up through the case.  The amplifier  runs super cool now.
(Edited)
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Bev, Champion

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I doubt they will tell us what hardware is inside that box. It is proprietary and, I'm sure, the "secret sauce" is in there someplace. :)
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Claudia Remley

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Their secret sauce sucks!
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Bob Lexus

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Claudia, you drug this two year old thread out for that comment?

Seriously?
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Claudia Remley

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Yes!! I am experiencing the overheating issue with my modem now! The thread may be 2 years old but it has definitively not been resolved. Viasat absolutely sucks!
(Edited)
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ExSatUser

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If you are talking about the 1st generation Viasat wifi modem, yes it runs hot. Always has. Always will. That ain't changing.
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Claudia Remley

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I am a brand new customer. I assume I have a new modem. It overheats so drastically that I have moved it away from everything due to fire risk. When it is hot it stops working, in which case I have to turn it off and wait for it to cool down. I have had many modems and routers. Although it is normal for some overheating due to processor, THIS IS NOT NORMAL! I was told if I want new equipment I will have to pay for it. As I said, VIASAT SUCKS!
(Edited)
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ExSatUser

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Is it a white triangle modem or something else? The white modem should not get THAT hot. The older version of the wifi modem should not get THAT hot either.

Perhaps you do have a defective modem.
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Claudia Remley

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No. It is a black Square modem. But it sure seems defective.
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Claudia Remley

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Claudia Remley

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Thanks, ExSatUser, for taking the time to discuss my issue. I appreciate it.
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ExSatUser

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Yea.  That is the one that does run hot.  If you say it is running so hot it turns itself off, that is a problem.  I know there are people on here that actually rigged their own fans to help cool down those devices.  I never had one, but there have been a lot of complaints about how hot they do run.


My advice is to contact viasatlistens@viasat.com.  Tell them your modem runs so hot it shuts down.  Perhaps they will arrange a swap out for you.  If you just got it, maybe they will swap it at no charge.  If not, it will be a $95 charge (don't buy the Easy Care they will push on you....over the life span that you have the service, you will pay more overall with Easy Care). 
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Markgc, Champion

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It will probably be cheaper to get a $10 fan from Walmart  and keep the thing cool that way.
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ExSatUser

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Indeed.  Sometimes as a consumer you have to make do with what you got and find a way to make it work.  I had to do that with Viasat when I had it. 
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fmj77

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Which model of modem is that? Never seen one that is black and yellow.
(Edited)
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ExSatUser

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Those are just stickers.
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fmj77

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For WB legacy or V1?
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ExSatUser

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V1. The one that can heat a house or roast hog dogs
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fmj77

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Guess I'm lucky. My modem has been going strong almost since V1 came online.
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ExSatUser

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The ones without wifi didnt get hot. Heat kills electronics so they last longer if they dont get as hot.
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GabeU, Champion

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Mine, with the competition, gets somewhat hot, too, though not THAT hot.  They built it in such a way that it draws cool air from the sides near the bottom and it exhausts directly out the top, where it's a mesh covering.  The natural convection is enough to keep it from overheating.  It's actually a very good design, thermally speaking.  
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GabeU, Champion

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Mine, with the competition, gets somewhat hot, too, though not THAT hot.  They built it in such a way that it draws cool air from the sides near the bottom and it exhausts directly out the top, where it's a mesh covering.  The natural convection is enough to keep it from overheating.  It's actually a very good design, thermally speaking.  
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Will Seemore

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Is the double posting because of clicking twice during the signal latency period? I used to do that when I had satellite, now with cell wireless it doesn't happen anymore.
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GabeU, Champion

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No.  A single click.  It just sometimes does that on GetSat forums, though I don't know why.  Once in a while the time of the second post will be one second after the first, and when it's like that you can delete the second post.  But, when they post post during the same second, you can't, and that's what happens most often.  A peculiar anomaly singular to Get Satisfaction hosted forums, or at least I've never seen it happen anywhere else.  
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fmj77

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I've had double posts occur on this forum when using my low latency DSL at work, so it's not due to the high latency of satellite. It's just that Get Satisfaction sucks and Viasat won't switch to something better and more user friendly.
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ExSatUser

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I have never had a problem, but it happens to a number of others on here. Weird.
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Steve Frederick-VS1/Beam314, Champion

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I have had it happen both on Viasat and on my Spectrum land based internet connection. It is a Get Satisfaction quirk.
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GabeU, Champion

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It was one of the biggest complaints about the old HughesNet forum, which was also GetSat.  It was full of double posts.  Though I don't know how much it played into the decision to move away from GetSat, I suspect it played at least some part. 
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fmj77

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You would think that Viasat would get off it's hind end and go back to the old style of forum with all the complaints this one has. I guess it's not a priority.
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Marcia Collins

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mine got really hot and now doesn't work at all.
Been with no internet for three days now. Will be Tuesday before they will get to me also this is the second one in a months time.
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Bev, Champion

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Marcia, that is unusual. The Boost 25 Modem does generate a good bit of heat but, it should not be overheating to the point of permanent failure.

When your technician arrives, be sure to ask him/her to make sure it is on it's stand and, in a location that allows it proper ventilation. (Air Flow all the way around the Modem.) It should not be sandwiched between other objects on a desk or, inside any cabinet, between books on a shelf, etc..  It needs to be out in the open with a couple of inches of clearance all the way around it.

It should also be kept clean. You can buy cans of Electronics Duster at most Electronics and discount stores like Best Buy and Wall Mart. Use one on the modem once every month or two to remove dust on the EXTERIOR, especially from the vents (Parts with holes in them.) Dust it more often if you smoke near it or, have a lot of dust in your home, such as live on a dirt road or your house is near fields that are dusty when they are being worked. DO NOT use a rag, feather, or Swiffer type duster or any liquid of any kind on the modem EVER. Dusters like those can generate static and, that's bad for electronics. Of course liquid is bad for them too.
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Markgc, Champion

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I have the standard Surfbeam 2 blue modem and I have mine sitting on a couple of 2x2 by  1/2 inch blocks of wood to lift the bottom vents off the carpet and to allow a good convection airflow up through the device.
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Marcia Collins

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The technician that put it in the last time said it should be fine where it was. It is where it always has been. The only thing I can think of is the bottom is not getting enough air. It is on a shelve by itself. The first one got really hot also but I had it for about 6 months before it went out. 
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Markgc, Champion

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It should be OK as long as the vent holes in the bottom are not obstructed and there is room on either side. If there are holes on the bottom lifting it up a little cannot do any harm. I lift my external hardrives using the bottle tops from pop bottles, milk bottles etc.  The bottle tops  from bleach bottles are nice and sturdy.  Give them a good wash first.
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Marcia Collins

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Thanks for the ideas. I will try this. Also I am going ahead and moving it just to be on the safe side. 
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Markgc, Champion

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I keep my house quite warm which is why I take extra measures to keep my electronic devices well ventilated.
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Brad, Viasat Employee

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We'll want to look at the modem too could you either call us at 855-463-9333 or email us at exedelistens@viasat.com?