security key not working

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  • Question
  • Updated 6 months ago
I just got internet installed, trying to get it going, asks for security key, typed in # located on modem a bunch of times, says cant connect to this network.
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steve.church

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Posted 6 months ago

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VeteranSatUser, Champion

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Sounds to me like your install is incomplete. Who installed your system?
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Bev, Champion

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Steve, call customer care at 855-463-9333. they will be able to help you or, get a technician out there if that is needed.
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Brad, Viasat Employee

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Yeah I think you need to call us. We'll get that fixed