Scammed into viasat service

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  • Problem
  • Updated 2 years ago
  • Acknowledged
Has anyone else seen a Facebook ad for internet called sky-fi ? My husband called and set up installation after being told there was not hard data limits and no slow downs..... they said they were subcontracting installation and now I am being billed by viasat have the crappiest internet ever and find out there are limits. One technician was very nice the other was extremely rude and refused to move the satellite that I have no idea how long it had been there because we just bought the house. The satellite points directly at the back of my house. So angry right now I feel like I was tricked into this crappy ass service.
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Kimberly Davis

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  • mad, confused and tricked

Posted 2 years ago

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Stephen Rice, Champion

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I can't stand those Facebook advertisers. Lots of people will lie about service just to get a commission.

Send an email to Viasatlistens@viasat.com explaining what happened. The good people who check that email are at corporate. Hopefully they can do something about the 3rd party that lied to you.
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Old Labs (VS1-329-L12FZ)

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Do you mean the following?

https://www.facebook.com/skyfiunlimited/

Looks very shady to me and it does appear they may be selling Viasat plans somehow. They only respond privately through Facebook or insist you call for more details - don't even have a valid web site preferring to communicate with Facebook Messenger.

Perhaps you should contact viasatlistens@viasat.com (and include your account an contact info but don't post it here since this is a public forum). 
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Kimberly Davis

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Yes and my husband called and talked to someone to set it up
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liz9064 .

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I too was scammed into getting crappy viasat unlimited bronze internet.  I was told there was free wifi included in every plan and I could stream video with this service.  Lies!  Lies!  Lies!  Quality is not even good enough to stream on tiny smartphone!!!  I was also told I had 4 days to decide if I liked the service, also a lie!  This was the worst service I have ever had in my life!!!  Worst customer service ever also!!!
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VeteranSatUser, Champion

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So who told you all this?
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Stephen Rice, Champion

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Sounds like a third party seller that was just trying to get a commission.
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Brad, Viasat Employee

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Please email us at viasatlistens@viasat.com and we'll look into this for you
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fmj77

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Why would you ever buy anything advertised on Fakebook?
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Stephen Rice, Champion

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The Facebook sellers are at it again.  Found a guy advertising unlimited high speed Viasat internet for $60 a month.  We all know, the cheapest "unlimited" plan is $80 a month before taxes.

He is even promoting the Gold 50 plan, although it isn't available in this area.

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Old Labs (VS1-329-L12FZ)

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Maybe, maybe not - that appears to be one of the current brochures available from Viasat's retailer support and appears he's just quoting the 3 month promo price including lease - if anything he's being more honest by citing the out the door price for the 1st three months ;) 

Who knows what's going on?

I even found those same plan offerings on an apparent Viasat authorized dealer site for my beam (when there's still no sign of it on the Viasat site - until a few days ago they were both offering the same Viasat-1 plans):

https://www.exedebroadband.com

Even found Platinum being offered on one random Zip Code I tried for Tangipahoa Parish.

The further we get behind the looking glass it gets curiouser and curiouser - look up the registration information for that domain. My guess... this site is part of the new Viasat-managed retailer website program. 
(Edited)
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Stephen Rice, Champion

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When I called him out for not disclosing the full price and priority dara thresholds he blocked me. That's enough for me.
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Jim16

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Your reputation precedes you!  
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James Paramore

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My Bronze Unlimited 12 plan is 70 dollars a month. That's the way it was advertised on my account page when I switched from the Liberty 12/25 a couple of months ago.
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Stephen Rice, Champion

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Looks like Viasat 2 is available in parts of Tangipahoa but not the whole parish.  A search for Hammond (zip code 70403) shows Viasat 1 plans while a search for Amite (zip code 70422) shows Viasat 2 plans.

So it looks like he was right about Viasat 2 being available, it just isn't available for the whole parish.

I still don't like how sellers bait and switch with the introductory price, without telling customers about the rest of the details.

If he signs people up on Viasat 2, they will probably be happy about speeds no matter what plan they are on with the exception of video resolution an the price going up in three months.  Anyone he signs up on Viasat 1 won't be too happy, unless they understand exactly what they are signing up for.

It just leaves a bad taste in my mouth seeing use a buy/sell group on Facebook to earn commissions for selling stuff like TV, cellphones, and internet.  These groups were never intended for that.  They are for people with used stuff to sell such as cars, bicycles, toys, etc...

These groups aren't for someone on the other side of the state, or country for that matter, to make a quick buck while sitting on the sofa doing nothing.
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Old Labs (VS1-329-L12FZ)

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FWIW, Unlimited Plans (WiFi not included) are $5 per month less expensive. 
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Stephen Rice, Champion

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Made some bad formatting errors in last post, hopefully the mods will delete it.  This is the correct post  below:

Looks like Viasat 2 is available in parts of Tangipahoa but not the whole parish.  A search for Hammond (zip code 70403) shows Viasat 1 plans while a search for Amite (zip code 70422) shows Viasat 2 plans.

So it looks like he was right about Viasat 2 being available, it just isn't available for the whole parish.

I still don't like how sellers bait and switch with the introductory price, without telling customers about the rest of the details.

If he signs people up on Viasat 2, they will probably be happy about speeds no matter what plan they are on with the exception of video resolution an the price going up in three months.  Anyone he signs up on Viasat 1 won't be too happy, unless they understand exactly what they are signing up for.

It just leaves a bad taste in my mouth seeing someone use a buy/sell group on Facebook to earn a commission.  These groups were never intended for that.  They are for people with used stuff to sell such as cars, bicycles, toys, etc...

These groups aren't for someone on the other side of the state, or country for that matter, to make a quick buck while sitting on the sofa doing nothing.
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Stephen Rice, Champion

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Your Bronze plan is $70 a month, plus another $10 for equipment rental.  That adds up to $80 a month.   

That's the same price any new subscriber will be paying after the introductory rate is over.  People come to this forum all the time saying they are on fixed incomes and their price jumped after three months.  It is because someone wasn't honest about the introductory rate when they were signed up. This is the situation that bothers me. 
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James Paramore

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Yes, that's correct. I thought you meant the cheapest plan was 80 before the lease and taxes. I switched because I got 15GB more data for 5 dollars less than I was getting on the Liberty paln. 
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James Paramore

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Of course that is the non-wifi plan as Old Lab mentioned. 
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Matt B, Viasat Employee

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All, if you run into these misleading sales practices, let us know!  We are literally sitting only feet away from the inside sales team, and can get this directly to the dealer's area sales manager.  
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Deku (The #1 Hero Data Saver), Champion

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HAI!!! ill make a seprated fake facebook account and do some searching round and ill message them via private facebook message and ill let yall know aok??? :3 cause i HATE IT when people do this kinda stuff -_- kinda stupid just to make money off those big ISP!!! ill act like im an old lady and stuff!!! >:3 BUT!!! ill post it on here so ill be a look out then!!! thanks!!! :3
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GabeU, Champion

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It's always best to go straight to the source.  That's not to say that there aren't honest resellers out there, but the bad ones give the good ones a bad name, and it's always safest to go straight to the source, as in Viasat themselves.  
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Ronald Stricklin

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I'm sure viasat will get to the bottom of this long term practice eventually.