Saturday Morning

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  • Updated 3 months ago
Saturday morning at 9am. Speeds are 17Mbps down, 5Mbps up on a Unlimited Bronze 12 plan. 
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James Paramore

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Posted 3 months ago

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Old Labs (VS1-329-L12FZ)

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Over the data usage threshold or under? Folks here are generally complaining about speeds when over the threshold saying there always slow regard - whether they mean always slow when they want to simply use it or all the time hasn't been made clear in some cases. Context matters...
(Edited)
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James Paramore

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Under. I've never went over my 40GB threshold since being on the Unlimited Bronze. 
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Steve Frederick-VS1/Beam314, Champion

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To allow anyone to understand posts like  this the person should include:

Their plan

Is data limit over or are they still on priority data

Time of day these speeds are measured

Where they are located, general location in what state
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VeteranSatUser, Champion

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Indeed. I pulled 18Mbps once on a Sunday morning. Worthy of praise while on a 12Mbps plan? Hardly. One outlier doesn't change the fact I typically see 250kbps to 500kbps during primetime on priority data.
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James Paramore

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Well I think I did that. Just left out if I was over or under in the first post, corrected that. I don't like giving out my location but if you must know I'm in the cotton fields of South Georgia.
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Old Labs (VS1-329-L12FZ)

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Location's simply important for comparison purposes against others - I'm on a 12 Mbps plan, not over and didn't see above 8 Mbps this AM - but I'm on Viasat-1 Beam 329 in Virginia which is busier than most beams and "speed" fluctuates wildly on the weekends.  
(Edited)
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VeteranSatUser, Champion

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Yea. General location is important. Dont have to share street address, but your beam number or zip code is helpful to understand why a person is or is not seeing good speeds.
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david lightsey

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James, I am also in S. Ga. . Decent sot good speed most of the time. We must have gotten luck with the beam we were on.
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Mark Davis

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that the speed i get 17 DL 5 UL i love this service!!
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Old Labs (VS1-329-L12FZ)

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As Steve notes,

Plan (Unlimited 12 from another conversation)? Location (I'm guessing somewhere in SC)? Which satellite (Viasat-2 presumably with white modem)? Date and Time? Over or under data allowance?

It's all relative to those things. 
(Edited)
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Deb Fo

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I am a new customer since the end of June (from HughesNet) on Viasat2 Unlimited Bronze 12 (up to 40GB) plan that was great for the first few weeks, with speeds close to or above 12Mbps!  Using less than 12GB of data total. Have had several times the speeds have dropped but chalked it up to thunderstorms. 

So far, it seems that download speeds have gone to a crawl (jitter better than Hughes) of 0.6Mbps on the weekends, even past midnight.  I am now checking more closely to see if there is a pattern. 

Recently, there have been a number of times that webpages have actually timed-out that was very frequent with HughesNet.  When that happened, the download check (Ookla on desktop) even failed, stating "Check your internet connection".  This happened on the weekend of 8/10-11 with no local thunderstorms.

I was hoping that this service would be much better... jury is not out yet.  I am a bit disappointed and do not want to be sorry that I didn't go with the new Gen5 Dish has been advertising.
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Deb Fo

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I will do that... haven't done that before this because the slow speeds are mostly on the weekend.  Consistency has deteriorated but I still do get faster speeds.

For example, this past Wednesday dwnld was 16.9 Mbps/6.4 Mbps upld @ 1:46 PM, but that evening it was only 0.6 Mbps dwnld/ 3.9 Mbps upld @ 10:11 PM.  Today, 2.5 Mbps dwnld/5.4 Mbps upld @ 4:22 PM and just now, 1.6 Mbps dwnld/4.3 Mbps upld.  
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Old Labs (VS1-329-L12FZ)

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Deb Fo,

Has service been suspended in your area for new customers? Go to https://viasat.com/internet and enter your Zip Code (may possibly ask for your address). If it comes back with:
   

That's historically been a pretty good indication your service area is at or near capacity in which case the results and pattern you're seeing are par for the course. Weekend and holiday speeds fluctuate wildly for me on my heavily utilized throughout the day, prime time speeds consistently dismal regardless of day of week, and speeds during the day on weekdays generally above the 12 Mbps claim. Things only go downhill further when exceeding the data allowance.

Regardless, the email suggested may yield confirmation or at least rule out any install issues or other known problems.
(Edited)
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Brad, Viasat Employee

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Yep. That's usually a good indicator
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Deb Fo

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Service was just opened up in our area when I got it starting 7/26/2018.  Now your website is showing it is not available for 22827. So is this what I will have to deal with for 2 years?  
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VeteranSatUser, Champion

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Assuming your installation is good and there is no hardware issues or problems with your devices, yes.