I'm sorry that others feel their service is not up to standards, but I'm very pleased with the quality of service I have received. Everytime I call I am greeted by the happy voice of someone whose main goal is my satisfaction. We live in a high wind area and had to have a technician come out twice within a 2-week period. The second time he came out, he moved our satelite dish to a pole he had set in concrete. He even called the next day to make sure everything was working correctly. Most people would have just kept tightening the screws on the original mount, closed the ticket, and moved on to the next customer. Fast, friendly service with a smile. Keep up the good work.