Running out of our 30Gb allowance far too fast.

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  • Updated 3 years ago
  • Acknowledged
Running out of our 30Gb allowance far too fast. In the first two months of our service, we've used all our allowance. We just switched from Hughes Net which gave us 20Gb (10 less than Exede). We've only used up that Hughes net allowance a handful of times but it got to where it was enough for us to seek out some competition. Exede's 30Gb limit was ideal since it was about the best you can find in satellite internet. Now we've got 30Gb allowance but it feels like we're using it up much quicker than we did the 20Gb with Hughes. We just hit our limit yesterday on the 15th, billing day started on 28th of last month. So in less than 3 weeks we've used up our allowance. Something is not right. Once you get throttled, you can barely browse at all. Of course, we can purchase more data but it's at a ridiculous cost. $15 per extra gb? That's insane. My home internet Comcast gives me 300Gb a month allowance. If I go over, it's $10 for an extra 50Gb. Unfortunately, we don't have access to Comcast at my place of business. 
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Tom Chambers

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Posted 3 years ago

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Joanne Burtch Neubauer

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I FEEL YOUR PAIN!!!!!!!  Yes - I totally agree with you. I had Hughes Net and hardly ever went over my data allowance, now I have 5G more a month with exede and I am using it up in less than 2 weeks!!! I think we got SCREWED! I wish I lived in a bigger city so I wouldn't have to ever deal with this BS and EXPENSE!
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Tom Chambers

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Just glad to hear someone else has experienced this. Our usage hasn't changed as far as what we do with the internet. But somehow, we are running out of our allowance much quicker than before with Hughes. 
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Jack Prindle

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Join the club. A significant number of people have identified Exede's fuzzy math, In Relation to data usage. For me it started around the first of the year. Many times they have acknowledged an issue, but it continues, and they have not done anything to correct it. Very poor customer service. Very poor living up to their promises to the customer.
(Edited)
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Joanne Burtch Neubauer

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This started happening of course as soon as I switched to Exede BUT I also upgraded my IMac to the Yosemite Operating System..... Tom and Jack are you using a MAC?
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Old Labs (VS1-329-L12FZ)

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For Macs see:

Apple’s Monstrous Data Theft in Yosemite OSX and iOS8, and How to Disable the Data Drains

Not a Mac user so don't know how effective they are.

For Windows, need alot more information (i.e. version, browser and any add-ons, router brand and model, etc) before anyone can make any specific recommendations otherwise these threads become an endless game of twenty questions with no real answers.  
 
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Tom Chambers

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Windows 10 mostly. It's a mixed bag on the browser but IE and Chrome. Add-ons are Adblock and was running Google Docs but deleted it.  Running a Netgear N300 Wireless Router with secured connection. 
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Elaine Fields

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I'M so glad I'm not the only one who keeps telling Exede that my data is going like crazy.. They keep telling me there must be something else going on.. Nope.. I've changed passwords, I'm the only one using the computer.. don't dare stream movies, or watch videos, hubby does get on about 5 min a day for work related. No one else is in the house and I turn my router off when not using the internet.. 
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Old Labs (VS1-329-L12FZ)

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For Windows 10 in general, see the following post and the link to an article posted by Alex for some recommendations. The new Windows 10 update model is wreaking havoc on those of us with limited data plans (but can be managed).

https://community.exede.com/exede/topics/save-on-data-when-using-windows-10  

For browsing, back in the January/February time frame of this year I noted a steady increase in my usage and it took awhile to figure out what was really going on - it's no longer enough to simply say "I don't watch or stream videos". As more sites start to utilize HTML5 media you have to be concerned not only with autoplay videos but also whether they've been tagged to preload (or buffer) in the background without your knowledge. If you don't stop them you are in fact streaming media despite not watching them or clicking to play.  Unfortunately, I found no reliable way to prevent that in IE or Chrome (perhaps someone else has by now). I wound up reverting to Firefox coupled with AdBlock Plus, Flash Control (i.e. not FlashBlock) and some tweaks to the Firefox config as descibed in the following thread (about the third from the bottom):

https://community.exede.com/exede/topics/huge-unknown-downloads

Since doing that, I've had no problems with HTML5 media consuming my data without my knowledge and that was the culprit for me but YMMV.

FWIW, ViaSat can only provide a very general categorized breakdown of usage which only points you in the direction of where your data is going. Their tracking of user activities to the level of detail that many would like them to would raise some serious privacy issues. The burden's pretty much on us to determine what's really going on. The only other thing ViaSat can do is determine whether your modem or install is faulty and causing any excess data usage (there have been some cases).

P.S. For those who may be running Office 365, beware of how automatic updates are applied.                       
(Edited)
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Old Labs (VS1-329-L12FZ)

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Just a quick follow up for Tom regarding the Netgear N300 (model #WNR2000)...

Like most low end routers these days it does offer some minimal traffic monitoring features but you have to download and install the Netgear genie application - see:

http://www.netgear.com/home/products/networking/wifi-routers/WNR2000.aspx#tab-genieapp

Appears that the application's robustness is dependent upon the actual model number since the same application appears to handle multiple models (your model appears to be a little light on RAM). This may be sufficient to determine where your usage is going or otherwise help in isolating.

It also is supported by DD-WRT (open source router firmware) which provides additional features but that's recommended only if very comfortable and technically inclined since it's fairly easy to turn your router into a paper weight using this approach.    
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