running out of gigabytes

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exede is awful. You get charged $60 a month and cannot use it to watch movies, videos and almost don't have enough to get email or check facebook or accounts. I am sick of the charges that are no good to me
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Peggy Jordan Gilmore Pierce

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  • fed up

Posted 5 years ago

  • 5
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Shonda Adams

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Seriously I pay over $120 a month and I need it for work. I have begged them to offer more like a business plan for telecommuters and they refuse. I'm going to call other companies and see if they offer business plans
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RickyP033

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I was too...if you're a night owl I am trying the 15Gb with free web browsing and 3-8am unmonitored. Doesn't solve the latency/Jitter problems when watching streaming videos though.
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Angela Arnce

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Yes They Sure Are Awful!!!!! To put it Nicely!!!!! I have Only had it 2 wks & I have no data!!! The real kicker..... I havent evev been home!!!!! This is Such Bull!!!!!
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Brian, Champion

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Turn your computer off when you're not home. It connects automatically and then exchanges data every few seconds with the server. It all adds up.
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Joyce Howland

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We turn our computers off every night, there are two users in our home, myself and my husband.  We do not rent movies anymore from Dish because it uses up too much data.  Never happened before Excede came into the picture.  Now can't do it anymore.    Nothing has changed in our household.  Only thing that changed was what Excede is doing to our data usage.  We use it for simple email, browsing the internet, no gaming whatsoever, we are senior citizens, nothing fancy in our home. It does not make sense to me.  Something is definitely wrong.   I doubt Excede will really do anything because there are numerous complaints posted on this site about usage overages.
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jimpryde

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I have worked in IT for 20 years, and I must tell you that in this day in age, where many people are connected to the internet 24/7 with a [usually] unmetered, unfettered connection, most applications are coded to check for and install updates in the background without bothering you about it. Depending on the settings, these applications include: Microsoft Windows OS, web browsers, Adobe Flash, productivity suites (MS Office) and any other product that can take advantage of the convenience. Generally, these applications don't have settings like Android or iOS ones do, that offer a checkbox for "Only download when on WiFi", which saves on your data plan. That being said, you should look at every application on your system and see how it gets updates. I have attached a screenshot of the Windows 7 Windows updates settings. Look closely at this. I can tell you that if you have Microsoft Office 2013 installed, a recent service pack was a 1.2GB download. I'm not saying everyone needs to be an IT professional, but you need to check on these items and rely on the advice of people who are. Could Exede be more proactive regarding these questions? You bet! But just having this community open to its users is a step in the right direction. This solution is not the same as Cable/DSL. Since your computer sees it as an always-on connection, it's going to take advantage of it, and do everything it can in the background.

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Susan Jenulis

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excellent post jimpryde!  I got info out of this and I'm on a mac.  Sharing knowledge makes us all a little smarter.
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Old Labs (VS1-329-L12FZ)

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And as described around the end of this thread:

https://community.exede.com/exede/topics/anyone-have-a-theory-as-to-why-some-customers-have-big-prob...

The best choice for Windows users is:

Check for updates but let me choose whether to install them

Preferably during LNFZ or the end of your monthly cycle when feeling flush with excess data to burn...

And welcome to Patch Tuesday where you'll find the latest round of Windows updates eagerly consuming your data - if you've chosen poorly  ;)

But it's not too bad this month assuming you were previously up to date.        
(Edited)
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Brian, Champion

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Based upon what I learned in that thread, I've changed my update setting to "Check for updates but let me choose whether to download and install." Right now I have 21 updates for a total of 130MB awaiting install.

Do that four times a month and there goes half a GB. 
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jimpryde

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Unfortunately, "Patch Tuesday" can unveil any number of updates taking up to ridiculous amounts of your download capacity. This is especially true when Microsoft Office service packs come out. 
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Exede Kimberly

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Very useful information provided here. Thanks jimpryde.
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Exede Kimberly

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Hello Peggy, I am a huge fan and user of Netflix so I totally understand the want to be able to use it to the full. Have you been able to take advantage of our Great Gig Giveaway promotion? Getting a few GB added to your account each month will allow you some breathing room to watch a few movies. (:
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Shonda Adams

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Hi Kimberly,

Is that a few every month or only 6 times and then it's gone?
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Exede Kimberly

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You can add as many of the allotted 30GB at a time as you'd like, as long as they are added in multiples of 5GB. You can also add GB multiple times a month. For instance, if you add 5GB today and then next Monday want to add 10GB, you can do that. Once the 30GB is used up, the promotion is no longer active for you.
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Shonda Adams

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That's what I thought. So when will a long term solution for the data overage be put in place like is being done for other areas. It is being advertised that Exede is now offering basically unlimited Internet, but this is limited. I was told months ago that my area would soon be on that list and they kept telling me most likely in October but we never did. Was that just a tactic to get me off the phone?
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Exede Kimberly

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Nope, no tactics at all. The option to transition to this package in October was for the areas in which it was released. If you can send me your information, I check your area and see if you are eligible for the upgrade.
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RickyP033

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Shonda. It's BEEN available in my area since it was launched in mid-August. But I joined two-weeks TOO early; so I am and "OLD" customer. It's only available, if you are a NEW customer. They'd rather spend $$$$ trying to get NEW customers, instead of upgrading us and giving referral $$$$.

And yes, once the 30 GB is gone, it's gone...But watch out for the "FREE" terminology they use.

Ricky P.

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Shonda Adams

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Kimberly my area code is 71923. Thanks!
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Shonda Adams

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RickyP033 this is exactly what I'm talking about! There are so many companies that are too interested in gaining new customers than keeping loyal ones. But unfortunate for them this is usually the ultimate downfall for the corporation. Unfortunate for us we have to ride it out until that day comes.
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Exede Kimberly

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RickyP033, if the Freedom plan is available in your area then you should be able to switch to it now. If you can send me your info, I can check into this to be sure. Shonda, please send your info to exedelistens@viasat.com and I will check your eligibility to upgrade. Thank you.
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Joyce Howland

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They don't have the big giveaway program available in all areas of the country. We just have to put up with it because have nothing else available in our area.
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Christine Conrad, Champion

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Hang in there Joyce, once the new satellite is launched next spring, and gets commissioned by mid summer, there should be several nice offerings for us.
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Joyce Howland

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I will be looking forward to that Christine.  I live in the mountains of NC so we have little options here.   They keep talking about laying down fiber optics so we can have fast DSL here but I have lived her for 14 years and heard that same promise many times without any action so I'm not holding my breath!  Thanks for the information about the new satellite launch this spring.
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jimpryde

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I just moved to Exede from a Verizon hotspot plan, which cost me $90 a month for 20GB of usage. I am extremely careful about how I use my data. This is done through disabling automatic software update downloads, and disabling data sync features on my devices. Since I am in graduate school, I use a lot of data just to access materials online. Nearly every month, we would use every bit of bandwidth. How we did this in our family was monitor usage and during the last few days, we would see if we had enough space to stream movies. Bear in mind that these services use a lot of data. Streaming a 1080p movie from Netflix takes up to 4.7GB per hour! That's how data gets used up so quickly. 

Exede is not designed for extremely high levels of data usage. It is for people who live outside city limits and need connectivity. It is not for gamers, nor is it for telecommuters or professionals who rely on VPN connectivity to their workplace. This is abundantly clear on their web site. Unfortunately, there are drawbacks when cable and DSL are not an option. 
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ExedeEmerald

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Hi Jimpryde, Welcome to the Exede Family! Thank you for sharing that information about the movie downloads with Netflix, that will be very helpful for customers to keep in mind when wanting to watch a movie. I know that managing data can be no fun but with watching it you can enjoy your internet just like they do in the city. =) 
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Susan Jenulis

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hi, just posted on another thread about how to go into nexflix settings to reduce the resolution of your streaming movie.https://community.exede.com/exede/topics/terrible-service-87jjnr8soho73
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ExedeEmerald

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Thank you Susan for sharing! Lowering the resolution on Netflix will help save a lot of data and everyone can enjoy watching Netflix. (=  
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Brian, Champion

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You've got to do all the things jimpryde described.

I telework as well. My company requires a VPN. Every VPN is a bandwidth hog because it's always exchanging data with the server. It's mostly "Are you still connected?", Yes, I'm still connected!" I don't stay connected to the VPN. I engage it hen I need to exchange data and then disconnect.

Don't leave email clients open. They're constantly exchanging data with the email server.It's mostly, "Got mail for me?" "Nope, not right now. Ask again in 30 seconds." "OK, I'll ask again in 30 seconds."

Each exchange eats bandwidth.

During the day, I toggle off my laptop's wireless when I'm not using it and toggle it back on when I want to check for email or navigate to a web page and when I'm done I turn it off. I turn it off if I walk away from it.
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Peggy Jordan Gilmore Pierce

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why don't they just offer more for our bucks. We should not have to watch everything we do when we are paying for the service.
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Brian, Champion

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I guess you just don't understand the nature of business.

I paid more than $16K for my car. You'd think for that amount of money they'd give me the features of a car that costs $32K? Or, for that matter, why couldn't they give me Bentley?

I should not have to drive a KIA when they could give me more for my bucks?

It just doesn't make sense.
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Old Labs (VS1-329-L12FZ)

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Peggy,

The amount that can be offered is limited by the satellite's capacity. See:

https://community.exede.com/exede/topics/new-exede-customers-they-have-great-prices-on-there-package...

for a fuller explanation, albeit a slightly different question.
(Edited)
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RickyP033

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Thanks for posting about lowering the speed on Netflix and for posting how much is used per hour....I've found that it can use up to 7GB per hour at times, don't know why the variance. It could be their inaccurate metering ( the note says this could be 24 hours behind ). Needs to be an ON-Board real-time meter.

Anyone on this thread have trouble with Jerky streaming videos?. Having 12Mbs speed is not all you need to watch a video. Ping, Latency and Jitter are important too. Possibly should/could effect VOIP too.

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Susan Jenulis

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RickyP033,   I stream from netflix at the lowest resolution in their settings, but have no buffering or irregular video streaming.  I am using a router (apple airport extreme)  with 802.11ac and am streaming to an apple tv that also uses 802.11ac.  I use some voip service on my cell phone and before I upgraded my router (last year), I had some breaking and disconnect.  Also had some buffering hesitations.  I no longer have that, calls are clear,  only dealing with latency on voip,  can't be avoided.  If you stream via router, that may be some of the problem if the router can only handle the slower speeds.  Don't know if your situation could improve with what worked for me.  FYI, my ping goes from 650 ms to 800. 
(Edited)
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Peter Cohan

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I am also in a situation where I'm on the "Freedom" plan but STILL run out of data (after which they "throttle" - slow things down even more).

Worse, I've in these last few days, their usage counters are about 10x too high - they even showed use using multiple GB's when we weren't home!

Anyone else seeing this?
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Charles Compton

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These people should be sewed for false claims. I was told it would never slow down between 1 and 5 gigs. Should have run the installers off when they said they were affiliated with wild blue.

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