Running out of Data of the unlimited 12 what happened is my internet going to be still fast or slow

  • 1
  • Question
  • Updated 3 months ago
  • Answered
Photo of Dontrellz Page

Dontrellz Page

  • 58 Posts
  • 5 Reply Likes

Posted 10 months ago

  • 1
Photo of Deku (The #1 Hero Data Saver)

Deku (The #1 Hero Data Saver), Champion

  • 930 Posts
  • 504 Reply Likes
when you do reach your data limit... you will be pushed back so that the others can use there data that they havent used up yet... but... it just depends if your beam is like congested so badly and stuff... so yeah... during 5pm to 2am... you will have to execpt slower speeds since your about to run out of data.. but if your lucky enough... just try and use the internet during the daytime... as it might not be so congested during the daytime... but yet... it also depends if other users onto your beam is online and stuff... so yeah... imma just going to say this... just execpt much slower speeds than what your usually used to :)
Photo of Dontrellz Page

Dontrellz Page

  • 58 Posts
  • 5 Reply Likes
Do you know the Viasat 2 plans
Photo of Deku (The #1 Hero Data Saver)

Deku (The #1 Hero Data Saver), Champion

  • 930 Posts
  • 504 Reply Likes
Dontrellz Page its basically the same thing for viasat 2 plans... imma onto the viasat 1 plan... so its basically going to be the same way... it just depends the time of day, network congestions, how many users will be online all at one time, and if your already used up your data... then... its going to be the same results as viasat 1... it just depends if you can actually get onto the viasat 2 plans... if not... then... you shut out of luck to be honest :/ BUT!!! i do remembering... someone that had the 100mbps viasat 2 plan... they went beyond there data limit... and so on... they almost used about 1tb of data @>@ and still had rocking speeds of close to 100mbps :)
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3168 Reply Likes
Keep in mind the 100Mbps plan is north of $200 and only available in very select areas of the country.
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
On an Unlimited plan, speed is not slowed just because you used all of your Priority Data. What happens is you are deprioritized and that means everyone on your beam that is not out of priority data gets things first. If your beam is not busy, you may still see fast speed. If it is busy, your speed will be slower until your data resets.
Photo of Dontrellz Page

Dontrellz Page

  • 58 Posts
  • 5 Reply Likes
But I call costumer service they said it’s not a lot of people on my beam
Photo of Diana

Diana, Viasat Employee

  • 2311 Posts
  • 453 Reply Likes
Dontrellz,  Please send an email to viasatlistens@viasat.com and allow us to review your account.  Include your account and contact information.  Thanks, Diana
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Then you may not notice a difference in speed at all, or maybe only during prime time. Shouldn't be bad, that's what unlimited is about - it's decent most of the time, even if you do use a ton of data in a month.
Photo of Dontrellz Page

Dontrellz Page

  • 58 Posts
  • 5 Reply Likes
Do it’s have peck hours on the Unlimited Plans
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
Yes, peak and off peak hours have nothing to do with what plan you have. Peak or of peak is determined by the time of day people on your beam use the internet the most. Off peak is when most people are asleep, at work or in school. peak is when most people are online.

In most areas peak is from around 2-3 PM until anytime between midnight and 5 AM.
Photo of Diana

Diana, Viasat Employee

  • 2311 Posts
  • 453 Reply Likes
Hi Dontrellz,  Bev explained it quite well. Thank you Bev.
On an unlimited data plan, there are no limits to how much data you can use during your monthly billing cycle. On the Unlimited Bronze, Silver, and Gold service plans, after 40, 60, or 100 GB of data usage, respectively, we usually prioritize your data behind other customers if the network is congested. If the network is not congested you will not see any difference.
Photo of Sherry J Chapo

Sherry J Chapo

  • 2 Posts
  • 0 Reply Likes
Which equates to throttling that is incapable of streaming anything. Speaking from personal experience - on the gold 50 plan and unprioritized 2 weeks into my billing cycle. Forget Netflix or even FB and its Christmas day. Call it what you like, but the results are the same. Don't fall for their idle promises. Cancelling service this week after 5 months of viasat lies.
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3025 Posts
  • 1932 Reply Likes
What other options for internet do you have?
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3168 Reply Likes
That's interesting.  Gold 50 is Viasat-2.   Even being on unprioritized data, you should be able to stream on that bird.


If Viasat can't even deliver that level of speed for a plan that costs north of $150/month, they have no business advertising plans as "unlimited". 
Photo of Sherry J Chapo

Sherry J Chapo

  • 2 Posts
  • 0 Reply Likes
With fiber finally installed nearby, we are more than happy to pay the early cancellation fee to get the service we were promised with a different provider. Our plan includes 100 gb prioritized data per month with speeds up to 50 mg. Before we can reach that data cap, we are lucky to average 6-15 mb and rarely reach 20+ mb download speeds stated. By watching netflix a few of extra hours this week, we could tell the moment we hit our soft data cap on Christmas Eve. Merry Christmas!!. If you consider buffering 40 seconds of every minute streaming, than by all means, believe their sales pitch. For us, we're done.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5133 Posts
  • 3168 Reply Likes
If you can get fiber, that is great!  Definitely no need for satellite internet if you can get fiber!
Photo of El Miguel

El Miguel

  • 11 Posts
  • 2 Reply Likes
Let me ask you this, how is it on a unlimited plan you run out of data. SCAM.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5126 Posts
  • 3161 Reply Likes
Because it isnt really "unlimited". Just because it is called an unlimited plan doesn't mean it is.
Photo of El Miguel

El Miguel

  • 11 Posts
  • 2 Reply Likes
False advertising buddy. SEW!
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5126 Posts
  • 3161 Reply Likes
You have to take that up with Viasat, and about every phher mobile provider who also offer "unlimited" plans.
Photo of yourguytim

yourguytim

  • 139 Posts
  • 21 Reply Likes
So your saying if says unlimited it’s not actually unlimited. What?
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 5126 Posts
  • 3161 Reply Likes
Yep.  That's what I am saying.


All data plans are "unlimited" in the sense you can use all the data you can get.  Even the first Exede data plans were "unlimited". Of course the problem is how FAST will your internet be after using x amount of data.  All plans will give you less speed once you use the allocated amount of "priority" data. 
Photo of yourguytim

yourguytim

  • 139 Posts
  • 21 Reply Likes
“All data plans are “unlimited”in the sense that you can use all the data you can get.” So why does say “unlimited” if all excede plans are “unlimited”. Can you just accept the fact it’s a scam.
Photo of Jim16

Jim16

  • 2381 Posts
  • 2100 Reply Likes
"So why does say “unlimited”

Because everyone else says their internet is "unlimited".  Viasat has no choice but to use the same terminology for their plans as the other ISP's use. Hughesnet has a 10 gig "unlimited" plan.  Verizon has "Unlimited" plan that gives you 22 gigs. Don't blame Viasat for this "unlimited" game that they did not start.
(Edited)
Photo of GabeU

GabeU, Champion

  • 1612 Posts
  • 956 Reply Likes
Unlimited, in the context of this service, simply means that you aren't cut off when you reach your data limit.  

Technically, no service is unlimited, as speed will always limit the amount of data you can download/upload in a given time.  
(Edited)
Photo of yourguytim

yourguytim

  • 139 Posts
  • 21 Reply Likes
That’s how it’s always been so why is it so special.
Photo of yourguytim

yourguytim

  • 139 Posts
  • 21 Reply Likes
Jim 16 how about xfinity, spectrum, AT&T etc.? Just because Viasat didn’t start it doesn’t mean it doesn’t suck. I never said that when Verizon or HughesNet did it was just dandy.
Photo of GabeU

GabeU, Champion

  • 1612 Posts
  • 956 Reply Likes
That’s how it’s always been so why is it so special.
The unlimited plans don't have a set speed that they are throttled to when the data threshold is met.  One may be "prioritized" behind others when the data threshold is met.  That's what's "so special."  That's the difference.  Theoretically, if system/beam load is light, one could download at high speeds till the cows come home, and there have been posts from people that have done just that.  
Photo of Bev

Bev, Champion

  • 3287 Posts
  • 1462 Reply Likes
I've done it, last month having used over 200 GB and, off peak I was still seeing 34-36 Mbps down, on a 25 Mbps plan so yes, the Unlimited plans can do that but, it is 100% dependent on the load on your beam at any given moment.

I've also seen my download speed drop as low as 2 Mbps during peak hours after using all of my priority data. That is explained in the plan itself and, further in the documentation Viasat offers on their website help pages.

Knowing the holidays are a bust internet time, I made sure I had plenty of Priority data left to get past the first of the year - not going to be creeping along tying to stay up to date with friends form afar this year. :)
Photo of Ronald Stricklin

Ronald Stricklin

  • 319 Posts
  • 122 Reply Likes
Pretty much it can become unusable in peak hours. This depends on how many people are using the same beam as you. You have an empty beam you'll have less an issue