Modem does NOT work whatsoever

  • 1
  • Problem
  • Updated 4 weeks ago
  • Acknowledged
  • (Edited)
My Viasat Surfbeam 2 satellite modem has not been working at all for the past 3 days. My router is fine, it's fully functional and everything so i know that's not the issue. 

My modem can turn on but that's about it. It just stays at the first blue bar to signal that it's on, but the second, third and fourth don't even blink (which is does when it's connecting)

I have done NOTHING to anything involving my router or modem in the past several weeks until I had the issue, even then all I did was unplug it and get to the motherboard of the thing to see if there were any viable issues. All of my equipment is fine (except the modem, of course) and nothing has changed so I really have no clue what the issue could be. The only thing i've found is that the radio could be out but then that doesn't explain why it doesn't even try to connect?

What do i do? I'm planning on calling into my isp and replacing it, but should I just get a different one? This modem has been terrible for me and I don't know if i want to really go through all this again if the issue is the modem and there are better options for me.
Photo of Laqqy

Laqqy

  • 7 Posts
  • 1 Reply Like
  • pissed

Posted 4 weeks ago

  • 1
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3890 Posts
  • 3966 Reply Likes
Try browsing to http://192.168.100.1/?page=modemStatus to see if it provides any additional information. Regardless, you should probably call customer service - sounds like there's an installer visit in your future to me if there are no blinking lights beyond the top one power status indicator.   

Photo of Jim16

Jim16

  • 2252 Posts
  • 1950 Reply Likes
RX of 17?   Is that even possible?
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3471 Posts
  • 2013 Reply Likes
Apparently. Perhaps he is up in the atmosphere somewhere!
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 2797 Posts
  • 1763 Reply Likes
Since his modem has not connected to the internet, the readings are not valid.

Problem is likely within the modem, dish alignment, cable between modem and tria, or the tria itself.

A service call is necessary. Too bad that Laggy chose to violate the terms of his contract and open up the modem, that could cost him the price of a new modem.
Photo of Dio Brando

Dio Brando

  • 26 Posts
  • 3 Reply Likes
The readings could be valid depending on his beam. In my area, some beams peak to 18.5 ish, some to 5-6, and some to 7-9.

vsat 1/2 and anik beams being used.
Photo of Laqqy

Laqqy

  • 7 Posts
  • 1 Reply Like
not too sure what any of that means but yeah
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3471 Posts
  • 2013 Reply Likes
The answer, based on a former champion, is unplug the modem, call tech support and say the modem is not powering up at all. That automatically generates an on site service call.


This is probably a better solution than self diagnosing the modem by opening it up!
(Edited)
Photo of Laqqy

Laqqy

  • 7 Posts
  • 1 Reply Like
again, not too worried about buying a new modem, unless it's something that i can get in serious trouble for. which i doubt. because i didn't break any seals or anything I just took out the screws and took a look with a flashlight through the little slot it opened. 
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3471 Posts
  • 2013 Reply Likes
But have you got the problem fixed yet?
Photo of Dio Brando

Dio Brando

  • 26 Posts
  • 3 Reply Likes
i've seen corroded and poorly made RG6 connectors cause this. Modem sees signal, but the actual signal cant get past corrosion.

def. recommen svc call