Router colors change from Blue to yellow and Red and orange

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  • Updated 4 weeks ago
Just notices that the signal color on my router changed from red, orange, yellow, white, then blue what do all these colors mean? Usually Blue I have a good connection and white I don't. What do all the other colors mean.?
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Diana Ebert

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Posted 4 weeks ago

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Bev, Champion

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Which modem do you have? The black one with a lighted circle on the side or the white one that looks like a Toblerone candy bar?
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Diana Ebert

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Black one with the circle on the side
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Matt B, Viasat Employee

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It sounds like the modem is going through the reboot cycle.  Could be the modem's power supply, the cord connecting to the power, or the plug it's going into.  

Try bypassing any surge protectors, power strips or UPS (Uninterruptible Power Source) and plug directly into the wall outlet.  If that doesn't change anything, try moving to a different outlet, if possible.  If none of this works, then call into Customer Care for a service call at 855-463-9333.  
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Bev, Champion

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Here is the user guide for that Modem. You can read what each light means. https://help.viasat.com/articles/General/A-guide-to-your-Exede-WiFi-Modem
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Diana Ebert

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Thank you very much. Everything is okay now.