Router cannot connect when modem is in Bridge mode

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  • Updated 7 months ago
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I have had ViaSat installed since Feb. 13 and it has only been operational for 5 days.  This configuration worked initially but no longer connects.

 Today a technician replaced the modem – tested bad according to him. 

 I have an SB2PLUS_V1_IDU modem, SatteliteID = ViaSAT-1, Beam number 324.

Modem was put into bridge mode.

 Router is a TP-Link TL-R480T+ Version 9 – multiple WAN router for load balancing and sharing. 

 I am attempting to connect to WAN1 via Dynamic IP setting in the router.  WAN2 is connected to a DSL port using PPPOE.  As previously mentioned, this used to work but stopped.

 Modem is connected to ViaSat and can be used to browse from a single workstation. 

 I have the following choices for connection to the ISP...

            PPPOE

           Static IP

           Dynamic IP

          L2TP

           PPTP

           BigPond Cable 

 

This should be falling down easy but I am puzzled – any suggestions would be appreciated. 






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Bains9999

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Posted 7 months ago

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Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

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Use the Dynamic IP fr Viasat.
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Bains9999

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Thanks for taking the time to reply.

Dynamic IP is what worked before and many posts on this forum indicate same.  It does not work now.  Additionally it seem that ViaSat and TP-Link have had previous connectivity issues. 

I have escalated this issue within TP-Link -- very competent technical support folks.

In addition to this concern I have two other issues and have attempted to get some answers from ViaSat but their L1 support personnel are truly clueless.  Instead of getting me in touch with actual technical personnel who could troubleshoot the issue they have decided to send another clueless technician next week.   That will make four trips in less than a month for a new customer who has had an operational system only five days. 

My testing is a prelude to a rollout within our organization nationwide of 47 different locations. 

As you would expect the RFP has some metrics regarding technical support and responsiveness.  At this point, in addition to frustration I am close to abandoning our plan and doing something else.

Thanks for listening to my sad story. 

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Jab

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Truck roll folks generally are clueless about "sophisticated" setups.

I'd do a master reset on TP router....

There are several business level companies that sell VS service....who have IT folks who could address your concerns....just roll out the bucks, and they will attend to your needs.
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Bains9999

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Just to make it clear, I am the IT guy charged with a system design and rollout.  Clearly I am not going to turn over my contract and responsibility to somebody else. 

The TP-Router firmware was updated three days ago and since then I have done at least two master resets and many more power down/up.  Of interest is that at the TP-Lihk organization I got shuffled almost immediately to some very senior technical personnel and they seem knowledgeable and responsive. 

As I said previously the RFP (which I am preparing) has some metrics regarding technical support and responsiveness plus remote management.  Nothing is perfect, but how organizations respond indicates how they value and work with their customers. 

Aside from grumbling, which is therapeutic, my hope was that a senior ViaSat person would intervene and get some actual technical assistance. 



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Jab

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I could contact someone...if requested...to examine your setup...no promises.

If your TP unit is requesting more than one IP from Viasat's equipment...as I recall, at some point, VS's connection will not work, as more/more IPs are given.

Has to do with Data Over Cable Service Interface Specification (DOCSIS /ˈdɒksɪs/)....so, if like a switch setup existed...screwing the pooch could exist.


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Bains9999

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It would be nice to talk to someone at VaiSat who actually knows about their technology.  If you can arrange that it would be useful. 

At this point, after 94 minutes on the phone with a truly cluesless 'supervisor' she set up another on-site appointment with a technician and promised it would be someone knowledgeable.  The last fellow had been with ViaSat less than 10 days and was obviously in way over his head.  I felt sorry for him.

The closest technical dispatch point is 110 miles away.  I feel sorry for the poor fellow who will drive that distance and not be able to solve or work on two obvious ViaSat problems because he/she is a construction person not a technician.  And that does not count the TP-Link connection issue. 

I have not given up yet but all that I am learning will be useful in the future if we could get through the first system installation. 

Thanks for responding. 
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DavidBrowserGuy, Browser Expert

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Hi Bains9999, If your modem is configured in bridge mode, please confirm that there are no more than 2 public IPs being requested from your equipment.  It is suggested that the only thing plugged into your modem is your router which should be configured in a routed mode.

Are you working with Viasat business services or residential services?
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Bob Lexus

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Make sure your router is plugged into the #1 port on the modem.
Reboot the modem after enabling bridge mode and while the modem is ranging leave the router powered down.

Once modem is locked, power up the router
It will work if your router is healthy

Done it that way more than once...
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Bains9999

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To answer DavidBrowserGuy, I would like to confirm that there are no more than 2 public IPs being requested from your equipment but I am unable to determine how to make such an evaluation.  Guidance would be appreciated.

There is only the router attached to the modem on Port 1 per the instructions for setting the modem in Bridge Mode. 

I am working with the folks at the end of an 800 number.  My assumption is that they are residential but I do not know.  This installation is for a small home office to test and understand the issues with this type of installation.  If successful then there may be a more ambitious rollout with multiple customers and systems in the future. 

Thank you Bob Lexus for the suggestion but it does not seem to solve the issue. 
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DavidBrowserGuy, Browser Expert

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For businesses, there is a separate set of business services and support that you will want to check out.

IP addressing is likely not your issue.  To rule it out, confirm that the modem that you are plugging into the satellite modem is in routed mode, and that no other devices are connected to the satellite modem.  If it is, then your modem will only request a single IP.  

If you are trying to load balance across DSL and satellite, it will not work with this approach since the modem proxies TCP connections in order to accelerate them.  

Feel free to reach out to me directly at browser@viasat.com attn: David.
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Jab

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@Bains9999...TP-Link TL-R480T+9 – multiple WAN router..load balancing..sharing.

Footnote - If lots of sockets are created...poof goes the connection...there is a limit on SB2 modem.  So, if torrenting....poof goes the connection.
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Oliver

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or you get a call via google fi in bridge mode.......