• 2
  • Problem
  • Updated 2 years ago
I do not like this company! Ripoff! Every month there is a problem. I changed my billing date by ten days. So of course I’m over my “unlimited “ data, can’t watch tv or movies due to buffering! Well, around time bill is supposed to be due, I look at my account, zero balance. So I think, I’m gonna pay the 150 I pay for unlimited plus the equipment charges and crap. I pay 170 dollars. Then I don’t think about it until today when I get home and WALAA- no internet. My account is suspended for 85 dollars they charged me for those ten days!! I thought it would be on my next bill (since we pay in advance), but nope, chat with chat people and , of course, like always , they can’t do anything. Until it’s paid down within thirty dollars. That’s not to mention the slow speeds and the not so unlimited unlimited plan that buffers so bad you can’t watch tv at all( during the time they want me to pay 85 dollars for), all due to network congestion that is only ever a problem if your over the data cap! I m thinking directv is looking more appealing every day! I’m gonna report them to the BBB! I’m tired of it.
Photo of Suzy Evans

Suzy Evans

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  • angry

Posted 2 years ago

  • 2
Photo of Bradley


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You had me until you said network congestion was only a problem over your data cap.

For some of us, it’s a problem every evening, even on priority data.

I’ve never been a big fan of paperless billing, I’m a believer that we all have to be responsible and ensure bills are paid when due. Even if that means double checking.
Photo of VeteranSatUser


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Satellite internet should NOT be used as the sole method of streaming content. You have indicated in your posts that it might be your only method. So yea, I understand your frustration, but you are trying to use a system beyond its capabilities.

Get DIrectv or Dish, DO NOT connect either one to satellite internet, and use both products to supplement you video needs.
Photo of Nathan Hart

Nathan Hart

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Dish has a plan called “Welcome Package” that is only $22.95 a month. You have to sign up for a higher plan but can switch to the $22.95 once your service is setup. It doesn’t offer many channels but does include locals at least. I like it because sometimes you just want the tv on for background noise or when going to bed. And streaming video all the time for that is a complete waste.