Can't put Voice on vacation hold

  • 1
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
I put my internet on hibernation hold and they won't let me do the same for the voice (phone). Does not make sense and I still have to pay for one and not the other, screwed up, not happy
Photo of Crissy Montesano

Crissy Montesano

  • 1 Post
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Exede Lindsey

Exede Lindsey

  • 1827 Posts
  • 163 Reply Likes
Hello Crissy

While on the Vacation, hibernation plan the Internet service will be suspended. The Buy More, Early Bird Free Zone and the Late Night Free Zone will not be available. If you receive Exede Voice, it will remain fully available while you are on the Hibernation Plan and it will be charged at its usual monthly rate. These disclosures should have been provided for you upon transition to the hibernation plan. 
Photo of Crissy Montesano

Crissy Montesano

  • 1 Post
  • 0 Reply Likes
I could just cancel the voice then, stupid policy
Photo of Jim16

Jim16

  • 2278 Posts
  • 1985 Reply Likes
It's very nice of Exede to allow you to put your service on hibernation.  Paying only $10. a month until you get back.  When I go on vacation, I still have to pay my mortgage, electricity, water..... Very nice of Exede to do this for their customers.