ridiculously slow speeds

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
I normally get acceptable internet speeds during the day, but around 5/6 pm the speed drops to  what I can only describe as near old dial-up level.  This slow down is consistent in that it happens every evening around 5 or 6pm.  Running a typical internet speed test shows download speeds interpolating around .32mbps; slow!  I have experienced this problem for the past year or 2 as a minor slow down, but not as an extreme slow down as recently.  I am in the central/western southern Virginia area, Is this now normal for my area?
Photo of dxrobertson

dxrobertson

  • 16 Posts
  • 2 Reply Likes

Posted 1 year ago

  • 1
Photo of Brad

Brad, Viasat Employee

  • 2797 Posts
  • 902 Reply Likes
Hello.

Do you know if you're in Liberty Pass by chance? If not I'd highly recommend calling us at 855-463-9333 while this speed is occurring so that we can further assist you
Photo of dxrobertson

dxrobertson

  • 16 Posts
  • 2 Reply Likes
I log onto my account and my plan is listed as "liberty 10"; dont see anything about "pass".
Photo of Diana

Diana, Viasat Employee

  • 2114 Posts
  • 365 Reply Likes
Hi dxrobertson, If you have reached your data limit and are in a Liberty Plan, your speeds are slowed. You can purchase Buy More (data), which will put in back in priority data and your speeds will return to normal.  See the information in the article below.
http://help.exede.net/articles/General/What-you-need-to-know-about-Exede-Liberty-Plans
Photo of Tim Spake

Tim Spake

  • 334 Posts
  • 143 Reply Likes
I have the Freedom 150 Boost 25 Plan and I have same problem so it's not data in my case. I get the same excuse about so many people being on and I should expect this every day. Basically 1Mbps is "up to"  25 Mbps and I need to accept it. It makes it hard to surf net and impossible to view videos in normal times if you work during the day. Buyer beware
Photo of HMC1940

HMC1940

  • 605 Posts
  • 253 Reply Likes
Well I'm having same trouble with very slow speeds. Everything on Evst is green except for the button says congestion. I love where there are all open fields and always had good speed until a bout a month ago or less then all of a sudden speeds started dropping.  Here are my speeds for the last couple of days. In middle of day. I have Liberty plan 12. Haven't used hardly any of it.