RIDICULOUS

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  • Problem
  • Updated 10 months ago
Has anyone had a bill that was through the roof? The most our bill has ever been was 350.00, and now we are being charged as much as 800.00. every time I contact customer service they can not explain where these charges are coming from. I am starting to think they are purposely being added. 
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Marisa

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  • angry

Posted 10 months ago

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GabeU, Champion

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Someone buying more data?   
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johnny c

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No, i have a contract at a specified price and i stay within our allotted data limits.

They should always be able to explain, itemize your charges.
(Edited)
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Marisa

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We too stay within our data limits, they are unable to specify these "charges''
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Stephen Rice, Champion

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What plan are you on and how much data have you used for the month?
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Marisa

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We are on the liberty 50. we use under the amount of data at times, and with the data remaining we still are being charged. 
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Steve Frederick-VS1/Beam314, Champion

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All you need to do is to log into account.viasat.com, and select "view  my  bill". You will see thee itemized bill, with each charge show with the cost.

If you are on a business plan, then your bill will vary depending on how much data you have used during the billing  month.
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Marisa

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We have done that numerous times. Still unable to specify where charges are coming from. We are on the liberty 50, not a business plan.
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Brad, Viasat Employee

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Exactly what Steve said!

Are you on a business plan? If so that might be the answer and you'll need to contact our business support team as the team that moderates this forum only handles Residential services.

If not, Account.viasat.com will have your Itemized bills. We don't charge for data overages (unless on a business plan) and the only way a bill will get that high would be for a early cancellation/equipment return fee and then maybe some chargebacks being re-charged. Older plans have a buy more plan and those can add up A LOT ($10/1GB). So please check out your account there and if you still have questions send an email to viasatlistens@viasat.com
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Marisa

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We are on the liberty 50. This has been an ongoing issue for the last 2 months. I always call and see where the charges are coming from. There is no added data, and 800 dollars worth, would seem like no one would need to purchase more, let alone run out. we have a password on the account and there are only 2 people who use the minimal amount of data, and are still being charged 740.00.  On the previous bill there is no added data, trust me we have looked into all assumptions. 
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Brad, Viasat Employee

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The only thing I can think of is if you had buy more added (that's an option on Liberty plans and you can buy more without being anywhere near your limit). Have you ever disputed a charge or moved services? Sometimes a balance can transfer over or if you only paid partial fees that just stacked over time.

At this point we won't be able to help you further unless you either send an email to viasatlistens@viasat.com or call us at 855-463-9333 to look at it because we'll need to look at your bill and account directly.
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Ronald Stricklin

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I would ask if you had an installer come out and Do you have easycare? I had an installer come out 4 times in a month at my moms place. 4th time they finally fixed the issue. We were then billed for each 4 visits. It was a high bill with much bills shock. After a long time on the phone it was fixed. This forum can not help you. Call them. Talk to the billing department. Do not hang up until it's resolved. Ask to speak to a supervisor. Escalate the call. Call back again to make sure the issue was resolved.
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Bev, Champion

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I would suspect someone in the household, or a frequent visitor to the house, be that a friend, relative, household employee, babysitter, dog walker, etc... if in fact the charges are due to buying more data and, you nor anyone you intentionally gave the account password to bought the data.

As much as I hate to say it, it is even possible a spouse or partner in love did it and, is claiming they didn't buy more data. It happens. If this is going on, I can't ignore that along with other possibilities as to who purchased the data.
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VeteranSatUser, Champion

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Why would you buy more with the Liberty plan??? Dont you get 1 to 5Mbps anyhow?
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Stephen Rice, Champion

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When I was a kid I managed to ring up $200 in long-distance charges on the phone bill. I didn’t tell mom about it until she got the phone bill and started calling the phone company. Mama wasn’t happy.
(Edited)
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GabeU, Champion

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When I was a kid I managed to ring up $200 in long-distance charges on the phone bill. 
Gotta watch it with those 900 numbers, Stephen.   

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Stephen Rice, Champion

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Those were the good old days.