Ridiculous

  • 1
  • Problem
  • Updated 6 months ago
Not what I signed up for
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Colton Rutledge

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  • angry

Posted 6 months ago

  • 1
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Oliver

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Ridiculous, your post having no substance. Not what I signed up for.
(Edited)
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Colton Rutledge

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Oh well I always keep a copy
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Colton Rutledge

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Colton Rutledge

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Tim Spake

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I have had the same pain for over 2 years. They promise a fix and don't deliver. The new sat will cure it, it hasn't. They have no shame and their defenders here know it yet defend thus piss poor service
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Ivan Bludnik

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"They have no shame and their defenders here know it yet defend thus piss poor service"

So what is your opinion as to why the defenders do what they do, since their comments are so obviously the opposite of the truth? They must have some motive to do what they do.
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Ron Frank

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Amen Tim!  2+ years of empty promises.  2+ years of paying a premium price for "high speed internet" we are NOT receiving!  Yet they just keep locking new customers into those contracts making our service even worse.
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Steve Frederick-VS1/Beam314, Champion

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Oh no! Ivan is back, time to go find something else to do.
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Ivan Bludnik

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So go do it.
Don't you have something to do, like exercise?
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Bradley

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Nice try. 8ms Ping? Not hardly on satellite.
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J&J

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Nice try. 8ms Ping? Not hardly on satellite.
Not so fast there....  If he used the Google test, it will show ping times like that.


Colton Rutledge,

That is not acceptable performance.  Send an email to viasatlistens@viasat.com describing your poor Internet experience.  Include your account number and contact information (phone number and email address).  Your email will go to the Corporate Viasat Social Media team for their investigation of the problem and action to fix it.
 
You will soon receive an automated reply indicating they have your email and will normally respond back to you within 24 hours.
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Bradley

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Confucius says any speed test that misses ping readings by over 650+ms probably misreads other aspects too.
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J&J

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Not so fast again.  The Google speed test is accurate on speed but the ping is based on latency from test site to Google, not my location.

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Bradley

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Makes sense, but don’t know why this would be the only test that shows test center to Google ping rather than ping to test server. I’ll stick with my test.
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Colton Rutledge

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The speed check for android doesn't register higher than 2 digit numbers but if that is unacceptable then here you go
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Colton Rutledge

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Not trying to be a troll or blind people just want them to know what they're getting themselves into.
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Bradley

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Yep. Classic satellite. It’s not for people with any other options.
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Colton Rutledge

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Like I said though I would have to reccomend hughsnet over viasat, especially since its half the price for the same service speeds
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GabeU, Champion

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Not for everyone.  The grass isn't always greener.  
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Brad, Viasat Employee

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Hi Colton please send an email over to viasatlistens@viasat.com that will go to our Corporate Social Care team and we'll work with you directly and help as much as we can
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Tim Spake

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Never done any good for me to seibxcemail or call