I stopped my service in April 2017. I called Exede, gave them my new address, as I wouldn't be at the old address when their return box arrived. Of course it did not come, and of course, they took $327 from my checking account. I called, they stated they did not have my new address. Gave it again, waited 3 weeks for box to arrive. Finally it did, loaded it up and sent it off. Waited another 3 weeks for my refund. Guess what? It didn't get posted to my account! I called, first they couldn't find my account info, then stated that they did not receive my return equipment. I had sent this UPS, in their prepaid postage. I had dropped it off at a UPS store. Do I have a tracking number? No, cause it was prepaid, and the counter person just took it. So now it looks like I get nothing back from their crappy equipment return, and they got my $327.00. I am so pissed!