Returned Modem & Transmitter & Still Charged for Items!

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  • Updated 5 years ago
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I returned everything I was supposed to return - the modem, cords and transmitter from the dish. I was then charged $150.00 because they claim I didn't return the transmitter but only the modem was returned. Well your company would have had to take the transmitter out of the box to get to the modem. I called and was on hold for almost an hour the first time trying to get this resolved and finally - they said they found it and would refund my $150.00 and I should have had the refund by last week. Today I call in and they are now saying that I didn't return the transmitter and the refund was cancelled. BULL!!!! I was on hold for over 30 minutes and then someone answered and hung up on me. I want a call back and I want this resolved! I want my money back that you stole from my account!!!!

BE CAREFUL AND TAKE PICTURES OF YOUR BOX OF RETURNS BEFORE SHIPPING SO YOU CAN PROVE YOU RETURNED EVERYTHING!!!! Give me my money back!!! Your service and internet sucked the entire time I had to stay with this service.
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Belinda Bittner

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  • Furious & Frustrated

Posted 5 years ago

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