Returned equipment and refunding charges

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  • Updated 9 months ago
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We cancelled our internet service and had to wait for a thaw in order to return the satellite device portion of the equipment. We returned all of the equipment on Fri 1/12. We were charged $300 for non-return. As stated in the materials you sent us, when will that be refunded to our account?
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David Bruce

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Posted 9 months ago

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Matt B, Viasat Employee

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David,

Without looking at your account, I'd say a week or two.

Once the equipment is delivered, it can take several days to be processed and logged into inventory, then the finance department will process the refund.  That will take 5-7 business days to get back to you.
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Max Asbridge

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we cancelled our internet service we need the add. to return all equipment
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J&J

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The return address will be on a shipping label with the box they will send you.
 
 
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Matt B, Viasat Employee

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What Judge and Jury said.  Part of the disconnection process is setting up the equipment return kit.  After the agent read you the disclosures, they would have asked to verify the shipping address for the kit.