Return of Modem/Radio after termination of service

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  • Updated 3 years ago
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My exede service was terminated on August 14. I need to return the modem/radio, but I have not received the return box or information. Perhaps it was mailed to my former residence address. How do I contact customer service? I have the modem and cables, but the phone numbers for ViaSat are in storage.
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Nancy Hodges

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Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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Nancy, please call Customer Service at 855-463-9333, or send an email to the moderators at Include your account number and phone number associated with your old account, along with a brief description of your problem.

If you don't have your account number, you can include the MAC address located on your router on the ID tag. This number consist of 6 groups of 2 letters or numbers separated by a colon.
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Brad, Viasat Employee

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If you call the number above we can re-send boxes to you.