Apparently I lost the username and password I had changed it to. I have tried all the suggestions I could find to factory resetting it, as in powering down, pressing the reset button multiple times for different periods of times. Nothing helps to set it to factory settings. I have found the links and made them work since straight clicking on them don't work. You have to go to the help section and put the phrase in to find the page. That didn't help either, but I did find some useful info for reference. Anything else? I need to get into my modem to open up a few UDP ports.