can't login to 'admin' account on the router. I followed the reset procedure by pushing in reset button for 30sec. The router reboots and will not accept the admin password that is on the label. I noticed that it did not reset to default values as my wifi passwords (that I changed) still work,
The real problem is the router is not resetting to the default values. I know this because the wifi names and passwords did not reset to the default values which I changed in the past. I push the reset button (20-30sec) long enough for the router to go offline and reboot. I have the modem/router gateway that is white. The help desk can go only as far as reset procedure, then they tell me that is all they can do. They have no further options. This is first level support, usually the problem is moved to a higher level support team. Viasat I hope you are reviewing these issues because if that is all you can do then I my next option is to go with a differnet provider.