Requesting A Post In Regards To Incorrect Data Meter Usage

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  • Updated 5 years ago
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Archived and Closed

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I've read multiple post on this forum along with speaking with several of my neighbors and there seems to be a trend with the usage meter not functioning correctly. I've done everything recommended on this forum to remedy my issues along with trying an experiment with no devices connected this month and I am still getting DAP'd within a week or so of monthly reset.

Along with these issues, I've also noticed that the Exede moderators will never comment on these data meter issues. They always request emails be sent for some unknown reason and nothing is ever posted in the forums.

Is there any way a moderator can post a response to these issues on the forum so everyone can read it? I don't mind communicating by email as long as you can also post a valid response to the issue here on the forum so everyone can read and have an idea of what the problem is.

When you you refuse to post on this issue in the forums it makes your company seem very shady and makes us, the customers, feel very cheated. I am anxiously awaiting your response.
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Chris Milton

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  • 12 Reply Likes

Posted 6 years ago

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Exede Josh

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Official Response
Hi Janis,
I certainly understand your concerns about your data usage. One thing I want you to be aware of is that cell phone internet and your home internet don't use the same amount of usage. Cell phone internet typically is more compressed, displays fewer ads and doesn't display video ads. I would definitely like to research your usage issues with you and help find a resolution. If you could please email exedelistens@viasat.com with your name and telephone number, I will be happy to give you a call.