Request Service Call at Picacho SRA

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  • Question
  • Updated 3 years ago
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We are experiencing very slow internet. The system was installed over 10 years ago and has not had an upgrade that entire time. We are requesting a service call to update our equipment or at least figure out why our connections are so slow.
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Kelly Claar

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Posted 3 years ago

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Bev, Champion

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Kelly, this is a public forum and not a direct way to contact Exede/Viasat. You can use any of the contact options at the link below to set up a service call.
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Stephen Rice, Champion

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Is Exede even 10 years old?  Sounds like a Wildblue install to me, and by today's standards, Wildblue is slow.
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Steve Frederick-VS1/Beam314, Champion

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Exede first went live in early 2012. I would have to agree with Stephen, it must be a legacy Wildblue installation.
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Brad, Viasat Employee

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Yeah Exede would have been 2012 and there's still quite a few people on Wildblue. Upgrading is fully worth it, I think those Wildblue plans only got up to 2mbps and had a lower data cap. Our stock of replacement equipment for those have dwindled quite a bit as well so servicing Wildblue in itself has been challenging. 

Heck, I can't even see how data is used on Wildblue either. I almost always try to tell them to upgrade when I encounter one because it's so limited in scope compared to Exede. Even moreso in a few months when the ViaSat 2 plans hit.