Reposting this due to it being taken down.

  • 4
  • Problem
  • Updated 4 weeks ago
  • In Progress


I posted this image last night. I guess it was taken down. I basically said the following:

Throttle me all you want Viasat, but you’ll never get me to give in to your shady business of trying to get me to buy more expensive data after use my low datacrap. 12gb for $60. What a greedy joke. The only way I can not do is to hardly use the internet. Bull ...

Your Customer service sucks. Might as well not exist. At least the ‘champions’ make a better effort to help the community. Every time I make a call I get someone reading off of a script to me telling me lies about troubleshooting.

As more and more rural data companies rise with better service you should think of a better way to sell your product. I’ve seen companies do promised consistent speeds of the least of 10mbps and 200gb data cap. Not only that but when you use it all up they let you buy more data for 50gb for $10. Lot better than 1gb for $10. That’s great.

But hey, why would you care? You know all of here have no other choice, so screw us.

WHEN I GET ACTUAL INTERNET ONE DAY I HOPE YOU GO BROKE.
Photo of yourguytim

yourguytim

  • 139 Posts
  • 21 Reply Likes

Posted 4 weeks ago

  • 4
Photo of Tim Spake

Tim Spake

  • 410 Posts
  • 211 Reply Likes
I 2nd the emotion.
Photo of GabeU

GabeU, Champion

  • 969 Posts
  • 597 Reply Likes
If you look at your profile and the threads in it, you can see the post from last night.  It was closed and archived, with the reason for such given.  
Photo of xode0000

xode0000, Champion

  • 479 Posts
  • 155 Reply Likes
I posted this image last night. I guess it was taken down.
Of course it was "taken down," because your post was nothing but a useless and rather degrading attack that reported no problems so they could be fixed.

Who do you think put the champions in place on this forum so they could help the community?  ViaSat.  The customer service you call ViaSat's is actually provided by a 3rd party company that ViaSat contracts with.  Why, you might ask?  Because providing 24/7/365 customer service in-house is ultra expensive and beyond the reach of all but the largest corporations, the cause of that being endless government mandated red tape, fees, taxes and regulations.

Regarding "better service in rural areas," ViaSat's service is much beefier than anything else in my area, and more reliable.  ViaSat also has unlimited plans.  Did you look at those?  Regarding the problems you're having, did it occur to you the cause could be right at your location, as for example a dish out of alignment or software programs on your computer that are interfering with your internet connection?

Photo of Tim Spake

Tim Spake

  • 407 Posts
  • 204 Reply Likes
Old Labs, From that map, it looks like 8318 0r 8317, hard to read number in Eastern Missouri. One tech told me my house was close to 3 beams. I was below 1Mbps last night for most of the evening.
Photo of Tim Spake

Tim Spake

  • 407 Posts
  • 204 Reply Likes
Te3ch support says I am on Sat 1 beam 317
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3404 Posts
  • 1955 Reply Likes
If you are close to multiple beams, then you are on a beam's edge. Not a good place to ge because you start out with a low RxSNR from the start.
Photo of Tim Spake

Tim Spake

  • 407 Posts
  • 204 Reply Likes
What is RxSNR
Photo of Old Labs (VS1-329-L12FZ)

Old Labs (VS1-329-L12FZ)

  • 3844 Posts
  • 3900 Reply Likes
Receive Signal to Noise Ratio - quality of the signal received from the satellite.

You can check it yourself at:

http://192.168.100.1/?page=modemStatus

Those 8's on the map are actually B's (for beam) - as VeteranSatUser points out being near the confluence of three probably places you at the edge of 317 where the signal is lowest. Signal is highest at the center of the beam footprint.

I was really more interested in seeing whether others on your Viasat-1 beam were having similar experiences to yours.
(Edited)
Photo of Matt B

Matt B, Viasat Employee

  • 840 Posts
  • 433 Reply Likes
yourguytim,

The post was taken down due to spamming.  You've been starting a lot of new threads on the same subject, clogging up the forum, preventing others from finding information and seeking help.  

If you post to the same thread, you'll get the same effect and attention, as the thread will move back to the top.  I'll leave this thread up for this reason.  New threads on the same subject will be removed.

If you do want some more information on your service, help finding out exactly what's using your data, or any other questions, email us!  

viasatlistens@viasat.com
Photo of yourguytim

yourguytim

  • 139 Posts
  • 21 Reply Likes
How about you take down the post from the rest of these guys. They say the same thing everyday.
Photo of yourguytim

yourguytim

  • 139 Posts
  • 21 Reply Likes
Did you morons read my post?

Hey Matt b., clogging up the forum, really? I have complaints. That’s a problem. Do you dont not see that’s a category for your posts.

What a joke.
Photo of yourguytim

yourguytim

  • 139 Posts
  • 21 Reply Likes
Did you morons read my post?

Hey Matt b., clogging up the forum, really? I have complaints. That’s a problem. Do you dont not see that’s a category for your posts.

What a joke.
Photo of James Besser

James Besser

  • 84 Posts
  • 34 Reply Likes
12gb was OK but want too do other stuff so got 25gb much better plan
Photo of GabeU

GabeU, Champion

  • 969 Posts
  • 596 Reply Likes
yourguytim,

Is it your goal to be banned?  I ask this because you seem to not only not care about being warned about your multiple complaint posts, but you throw out insults and actively circumvent the system that prevents the use of foul language.