Replacement Plan Question

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  • Updated 3 years ago
How do you know if you have a Equipment Replacement Plan? My system is going on five years old and if this modem goes out I certainly can't afford 300.00 for a replacement as I am retired on a limited income. If I don't have this how can I get it if it is not too expensive?
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Debbi Cobern

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Posted 3 years ago

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Joshua

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Hi Debbi,

I would recommend calling Exede customer care, you can find their phone number at https://www.exede.com/contact-us-exede/. Typically, the equipment plans are only available when you sing up but I'll let someone from Exede confirm that; customer care can also answer that question for you as well.

Additionally, I would recommend ensuring that your modem and wireless router are plugged into a good surge protector that has some insurance against damage from an electrical storm.

Hope that helps,

Joshua
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zanne

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I found that my modem will not work when plugged in to a surge protector. I plugged it in and it would not send signal out to the router (or even to a computer directly hooked up via ethernet- and I tried different cables). I wonder what causes that problem. Unfortunately, this means my modem has to be plugged directly into the wall.
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Joshua

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Hmm, do you know if the outlet you are plugging into is properly grounded? That could be part of the problem. Do you know if the surge protector showed a ground or wiring fault at all? Some of them have an indicator light that will let you know if the ground is bad.

The modem shouldn't have any issues being plugged into a surge protector and I would highly recommend it. I would see if you can try a different surge protector to see if that changes anything.

Joshua
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Debbi Cobern

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I agree. I've bought bad surge protectors before. This junk coming into the country is a sad state of affairs for all of us.
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Debbi Cobern

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Thank you very much, Joshua. I have the modem plugged into a surge protector plus we have an in-line surge protector installed by our electric company on the outside lines which protects everything inside. After losing quite a few appliances to surges after moving here, I had this installed for 5.50 a month extra. No one could figure out how new appliances were going out after less than a year...I finally figured it out myself. Makes you wonder about the appliance techs out there....a very expensive two years!
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zanne

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Debbi, how did you get the electric company to install the in-line surge protector? I know that there are "whole house" ones you can put on your circuit box, but I never heard of the power company installing something and charging a monthly fee. My problem tends to be outside wires frying or coming loose-- but my lights blow out all the time. About half the lights in my house no longer work after a major power surge- I replaced the bulbs, but the wires are dead.