How do you know if you have a Equipment Replacement Plan? My system is going on five years old and if this modem goes out I certainly can't afford 300.00 for a replacement as I am retired on a limited income. If I don't have this how can I get it if it is not too expensive?
I would recommend calling Exede customer care, you can find their phone number at https://www.exede.com/contact-us-exede/. Typically, the equipment plans are only available when you sing up but I'll let someone from Exede confirm that; customer care can also answer that question for you as well.
Additionally, I would recommend ensuring that your modem and wireless router are plugged into a good surge protector that has some insurance against damage from an electrical storm.
Thank you very much, Joshua. I have the modem plugged into a surge protector plus we have an in-line surge protector installed by our electric company on the outside lines which protects everything inside. After losing quite a few appliances to surges after moving here, I had this installed for 5.50 a month extra. No one could figure out how new appliances were going out after less than a year...I finally figured it out myself. Makes you wonder about the appliance techs out there....a very expensive two years!