Refunds non existent...

  • 1
  • Problem
  • Updated 11 months ago
  • Acknowledged
I've been informed I will not get a refund because I missed the billing for new month by 12 hrs. I am forced to pay for a full month, $124 for service that has been disconnected. This is not right, it is literally robbery. On top of that I am a senior citizen & this is further abuse of those of us that have worked hard for a living & on limited income.
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John Story

  • 3 Posts
  • 2 Reply Likes
  • frustrated

Posted 11 months ago

  • 1
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Brad, Viasat Employee

  • 3532 Posts
  • 1326 Reply Likes
Official Response
Hi John

Call our care team during business hours tomorrow and we'll get that taken care of. You can also email us at but due to the volume of emails we're answering it could take 24-48 hours for a reply.