Refund on $299.99 taken out of my account

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So I called and set up service on May 10th. I was charged $299.99 for the lifetime bundle on equipment. When the person I spoke to over the phone asked me 3 times and I told her no, that I wanted to pay the 9.99 a month instead. I was charged even before someone came and set up my equipment on the the following Saturday ,May 12th. I called in on Friday may 11th to ask about the $299.99 and was told I'll have a refund with in 7 to 14 days and then that the supervisor put a rush on it and I should have my money within 3 to 5 days. I informed the supervaior that this mistake cost me being late on my rent and having to pay an extra $100 the next week and was told there was nothing at all I could of been giving to take off anything on my next bill for you guys taking out money you shouldn't have not even like a $20 discount. I called back in on the 14th to see how everything was going on getting my money back and was told nothing but assured the first months bill would not come out of it, I was told the $299.99 will he refunded to me and when the bill is due you guys will try and take it out of the account and if it's not in my bank account try again in 10 days. I told her I would have it paid the following Friday.I then had noticed on the 16th that you decided to take the first months bill out of the $299.99 and then put it as credit, When I never agreed to it. I called in again on the 18th which was when I was informed of the money being applied as credit and told that the original ticket was being updated. I was told that meant it should still fit in the original time frame of what I was told before and to call back in in 2 days to get and estament on a time I should expect my money back. Iwas also told I'll will be getting a $30 discount off of my next bill.I waited and called back today on the 24th. I was told that the ticket wasn't updated and it was a new ticket and didnt go in till the 19th. I was also told that it takes an additional 3 to 5 days for corporate to see the open ticket then another 7 to 14 days for you to process it. I was also told that the discount I was promised of $30 was dropped to $25. And ironically from what I hearing I'm gonna be waiting a total of a little over 4 months for my money back of the now $204 and by the time I get it back the next bill will be due and i bet I'll have to do this whole process again to where I don't get anything back at all.

1. So you guys wrongfully took $299.99 from me and caused me to be late on rent and took money from my wife, daughter and I to eat and made me pay an extra $100 for a late charge on the remainder of my rent.
2. Lied to me about "rushing" the problem to cooperate
3. Lied to me about the bill coming out of the $299.99.
4. Decided to put what was suppose to go to my bank account of the $299.99 into credit.
5. Lied about giving me $30 off m next bill which I think is way low for what you guys done, I should of had a month free.
6. Then lied or never once told me in all the times I called that I would have to wait an additional 3 to 5 before my 7 to 14 days of the money hitting my bank account.

I'm hoping someone can fix this, if I don't have an answer back by tomorrow, I am going to file fruad at the bank, talk to my lawyer and cancel my service completely, and if I cancel my service I'm not paying the extra to get out the contract since you already broke to contract and took $299.99 from me and billed me before my billing cycle and before I even had the equipment and i assume I'll have to take you to court for that too. I can now see how petty you are for taking $299.99,not refunding and having to lie about refunding it, and how the most you can do for an this you put me threw is $25 off my bill. I can see why you don't give out corporates number or email, I assume u screw everyone over.
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Jonni Louk

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  • confused and frustrated

Posted 2 years ago

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