Refund

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  • Updated 10 months ago
  • Solved
  • (Edited)
Won't give a refund and my account is wrong!!!!All I get is "We will put a ticket in""MAham we issued you a refund, 3-5 business days to get it to you ""We won't cover your insufficient funds fees, even though we caused them"Only way I got my refund was to do a "Stop payment on my check".And they don't care you don't want to be robbed blind !!!Just cause I won't bend over and take it!!!!
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Christy King

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Posted 10 months ago

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Bev, Champion

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Christy, this is not a direct means of contacting Exede/WildBlue. This is a public forum. You may have better luck using one of the contact methods offered here: https://www.exede.com/contact-us-exede/

When you signed the customer agreement, you also provided a means of automatic billing. It is your responsibility to have the funds available on that billing method on the billing date each month. If there indeed was an error and, they issued a refund, that does take 3-5 business days to reach your account. It is possible that your billing date occurred during that time and, the automated system requested payment, thus resulting in an overdraft because you didn't allow for that to happen.

I know form personal experience that, if in fact they do make a billing error, they do correct it, you simply have to allow time for a refund to process through both their system and, your bank or card issuer.
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Brad, Viasat Employee

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Hi Christy

Refunds take at best 3-5 *BUSINESS* days. This is due to our bank releasing funds and your bank accepting the funds back. Once we apply the refund it's 100% up to the banks on when that money is returned. Some banks are quicker than others.

In regard to further refunds due to insufficient fees caused by us, there is a process and if we are able to determine an invalid fee caused this we can help you (keep in mind that if this is the case a paper check will be sent as we didn't charge the fee from your bank and that can take 7-14 business days). Please email us at exedelistens@viasat.com as we can handle your refund by that method.