Redirecting my Brower Request

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I recently opened my browser and input an address to a website,  Instead of the website page opening, I get the following page:

First of all, I was totally aware that I had exceeded my monthly allowance of 15GB because you sent me an email to that effect. So that was not the problem -- when I exceed my allowance, I suck it up and live with it.

The problem is ---- you redirected my browser request to an advertisement to purchase additional bandwidth.  You interfered with my private use of the internet.  What give you the right to do this?  I am your customer and as such I have a right to my privacy.  If you can redirect my browsing, what else can to do to evade keeping my account secure?

Please respond to this, explaining your actions.
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bill nord

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Posted 3 years ago

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Steve Frederick, Champion

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bill, I do not believe that this message, or redirect, actually came from ViaSat or Exede. My guess is that your computer has been infected with malware or a virus, and if you clicked on the link provided you would be asked to provide personal information including credit card information and possibly log in credentials.

It is very obvious that this is part of a scam, and not from Exede, since they claim to be "Your Internet Service Provider" and not Exede or ViaSat. The second red flag is that the link button says it will direct you to ebay.com and not the Exede Customer Portal that is used bu Exede to purchase additional data.

Do not blame Exede or ViaSat for this scammer's tricks.
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LorrieL, Champion

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Very astute!
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JEP

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Good catch, Steve!
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CyberGhosT

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@bill nord
Download Malwarebytes & Adguard from the links below

https://www.malwarebytes.org/
https://adguard.com/

Let MalwareBytes preform a full scan of your system and take whatever steps it suggests. Should you need further assistance check out this free community here
https://malwaretips.com/

install Adguard, if it was Exede it will prevent any further redirects, but I tend to agree with Steve, I doubt Exede jacked your browser Im on the 10 plan and never had this happen. I get an Email notification not a browser based notification.

PS: On MalwareTips I am (CyberGhosT) as well. PeAcE
(Edited)
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Concentric Circles

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More nonsense.  The page even contains this code:

<script src="dap/assets/jquery.js"></script>
    <script>window.jQuery || document.write('<script src="http://www.exede.com/wp-content/themes/exede/assets/js/libs/jquery-1.7.1.min.js"><\/script>')</script>
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Tech Reviewer

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its not malware or a virus it does it on my internet wich is exede on every device from playstation 4 to the ipod touch
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Mary Brown

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As CyberGhosT said, try checking if the PC gets infected with malware or not. The browser redirection issue might be caused by unknown software. Or the router data could be changed without your awareness. If you want to remove the scam site from a browser, it is suggested that you reset browser settings and check out these manual settings tutorials.
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Diana, Viasat Employee

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Hi Bill, It appears this would be a phishing scheme, attempting to retrieve your personal information. Please do not respond to any request similar to this one. We would never request  your personal information or redirect you to a different website. Thank you for notifying us and please be sure not to give out private information unless you speak directly to us.

 Please send us a copy of link with the web address to exedelistens@viasat.com and we will investigate this further. 
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Concentric Circles

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That's nonsense.  There is no phishing, no information is ever asked for.  And it is an Exede URL.
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Jason Meador

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This is not malware or a virus or anything like that, it is a deliberate attempt by Exede to bully customers into paying for additional bandwidth, and it is frankly disgusting to see Exede employees lying about it. This 307 redirect happens to every Exede customer who is online when they've gone over their data limit and the system switches over from the roughly 12AM-6AM "free" high speed connection to the throttled bandwidth connection. Bill nord has some separate issue which is hijacking the Exede redirect page and displaying a scam link instead, but the obnoxious "Dear satellite internet customer" page is 100% Exede in origin.
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stumpmonkey

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I was on the checkout page making purchase. When I clicked place order I was redirected to Dear Satellite Customer page.  This had happened before but I was just surfing. I called Excede a few minutes ago and was told I could expect one of these redirects a day until the next billing cycle or until I purchased more data. I guess I am on their remedial customer list because last week this happened 3 times in one day. Even us remedial can see this all about the MONEY. It annoys me to be reprimanded for using the data that I paid for in ADVANCE! 
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Tech Reviewer

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i know im pissed as hell im gona read through the terms and internet laws and post on here what i found if what there doing is illegal and violating something a lawyer comment back
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Diana, Viasat Employee

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Jason,  

This is not a ViaSat email.  We do not send emails that begin with "Dear Satellite Internet Customer"  

We never "bully" our customers.  We value all our customers, - they are thereason for our existence!

If you have an issue that needs to be resolved, please send an email to exedelistens@viasat.com. Thanks!
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Dexter Lumen

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Jim, explain in any way how this scam could steal anything. It's a redirect to a single page with one button that surprise actually takes you to the link you requested. They've since removed the button and it's just a page of text. This redirect persists through multiple reformats, through multiple browsers, past adblock + flashblock, and past all malware scans. Do they really give those "champion" names to just anyone?
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Dexter Lumen

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JEP, I get my service directly from exede and like you most months I cap out. The message itself seems randomly inserted because some months it doesn't show up and others I'll see it probably 3 times.
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Concentric Circles

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Diana, it is not an email, it is an Exede redirect.
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Tech Reviewer

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bullshit that was ment for the viasat employee not the person in front of me
(Edited)
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GabeU, Champion

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Tech Reviewer, 

Please respect the fact that this is a public website, read and utilized by many people.  There's no need for foul language.  
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J&J

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@Jason Meador

You must be new here.

bill nord started this thread with a situation he encountered, and supplied a screen-shot to prove his statement.  The facts discovered by  Steve Frederick indicate the page is a form of a hack.

You have made the claim:
unless I've missed a major news event, there is simply no such thing as downloadable malware which can infect Opera 10 and Safari 4 running on Mac OS X 10.6; Mobile Safari 6 running on iOS 7; multiple Firefox versions running on MacOS 10.12, WinXP, Win7, and Win8; multiple Mobile Firefox versions running on Android 4.3; multiple Internet Explorer versions running on WinXP and Win7; and multiple Chrome versions on Win8; whether connected directly to the modem or through one of five different routers made by three different companies; on a total of five different desktops, three laptops, two tablets, and a smart phone... in exactly the same way.
Would you just happen  to have screen-shots of all these experiences, or are you just talking out the side of your neck? 

You don't have facts because you don't know the facts.  For you to have experienced all the occurrences you list above would take at least  11 months to arrive as exede only tells you once during a month that you have depleted your data allowance, on-screen.  The genuine exede message does not invite you to click to visit ebay. The genuine exede message only informs you that you have ran out of priority data and how to purchase more if you are so interested.

The genuine exede message is inserted  into the reply of the last "get" command your browser sent to any site, anywhere. They do this using their DNS server which you and every other exede customer uses.  You cannot use another DNS server with exede, the system will ignore manual DNS entries except in one situation but I'm not here to teach you or anyone else how to beat the exede system.  It works, but not the way you accuse them of.

Now, let's see all those screen-shots to back up what you have accused exede of doing, or, shut up.
 
 
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J&J

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I do deny they hijack.  They insert a message, that's it. Make a mountain out of a molehill, you won't change their operation in the least. You cry like a baby but more would cry if they were not notified of their data expiring.  You're out-voted by proxie 670,000 to one, you lose, get over it.
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Jason Meador

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Oh, man-- now this is a third argument. Sheesh, make up your mind already.
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J&J

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Make up my mind?  You child.  Learn that a browser hijack takes you far and away from where you wanted to go, sometimes with no way back, persistent even after restarting your computer.  An inserted message alerts you to a condition you may need to act upon. It goes away and you can ignore it.  How bad you think the message from exede is, is all in your own mind.  Come to California, we have these things called traffic signals that you must obey, even stop for some times, no matter what your opinion of them may be.  Cry all you want but when they show a red light, you stop.
Cry all you like about exede, they will still tell you when you run out of data.
Just be happy they don't make it a recurring pop-up that shows every 5 seconds or worse, it could stay in the center of the screen even if you scroll the page.
 
 
(Edited)
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Jason Meador

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Wow, you are really determined to make yourself look like the best poster here, huh.
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J&J

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Not at all. Historically I'm one of the worst. It was only recently I called 'truce' with exede / ViaSat.  I'm not converting to Champion, but I will defend them when a spoiled brat comes here with a knock against them that they don't deserve.
 
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Ivan Bludnik

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Jason and others,

Not what you see what others on this forum have had to put up with. It's the J-Boys. Jim16 and Judge and Jury.

They never let facts get in the way of conclusions. When you point  out that their logic is wrong, they become extremely defensive and start calling you names. They are just bullies and the only way to deal with them is to get in their face and give it right back to them.

In just this one post they have said to you and others:

"You don't have facts because you don't know the facts" (Only J&J has the facts-he talks to God).

"Now, let's see all those screen-shots to back up what you have accused exede of doing, or, shut up.
 ( another J&J classic bullying technique which he uses often).

"I do question your honesty...  first you say with determination ..." ( Yet another typical J&J insult).

"It's all your attitude about being notified. Poor you, one more click and you are on your way.  If you are ever in a coma, how dare the doctors do anything to wake you from your well deserved sleep just to tell you your bill is due and you will need to change rooms if you don't pay more. " (Yet another insult to you who he doesn't even know)
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Ivan Bludnik

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Jason and others,

Not what you see what others on this forum have had to put up with. It's the J-Boys. Jim16 and Judge and Jury.

They never let facts get in the way of conclusions. When you point  out that their logic is wrong, they become extremely defensive and start calling you names. They are just bullies and the only way to deal with them is to get in their face and give it right back to them.

In just this one post they have said to you and others:

"You don't have facts because you don't know the facts" (Only J&J has the facts-he talks to God).

"Now, let's see all those screen-shots to back up what you have accused exede of doing, or, shut up.
 ( another J&J classic bullying technique which he uses often).

"I do question your honesty...  first you say with determination ..." ( Yet another typical J&J insult).

"It's all your attitude about being notified. Poor you, one more click and you are on your way.  If you are ever in a coma, how dare the doctors do anything to wake you from your well deserved sleep just to tell you your bill is due and you will need to change rooms if you don't pay more. " (Yet another insult to you who he doesn't even know).

"You cry like a baby but more would cry if they were not notified of their data expiring.  You're out-voted by proxie 670,000 to one, you lose, get over it."  (J&J you continue to prove how sick, you really are).

"Make up my mind?  You child. "  (J&J just can't let it go. He never met an insult he did not like. Just sick).

 "I'm not converting to Champion, but I will defend them when a spoiled brat comes here with a knock against them that they don't deserve." (J&J really need a good therapist to deal with hism anger management)


Again, this is just one post. Multiply the above by the thousands of posts by the J-Boys and you will know why this forum has so few people that stay.  There are over 500,000 residential customers who could add value to this forum. Yet a tiny fraction of one percent are willing to operate in this polluted environment.
 
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Jim16

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Dang!  He didn't quote me once on this 2 year old post J&J.  You get all the luck.
(Edited)
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Old Labs

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For the record, it was in fact a redirect by Viasat - I hit it a couple of times (it was never consistent and apparently someone thought it was a good idea at the time - it never was a good idea) but confirmed it was Viasat - there was a much less emotional discussion about it in the old forum. The reason it didn't mention Exede and generically stated your Internet Service Provider, was for it to apply to all the wholesale channels (NRTC, DishNet, maybe even Xplornet) and presumably no practical way to distinguish when generating the page (or simply a lazy programmer).

I saw two versions one without the button to click on and one with the button and custom text - the button version was an attempt to take me back to where I was headed before being rudely interrupted. 

Haven't seen it since... and then only saw it on the classic plans.

We now return to our regularly scheduled programming...
(Edited)
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Ivan Bludnik

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Which only goes goes to show you that it is the most ignorant among us who are desperate to impress us with their knowledge.

Time has proven that Judge & Jury was wrong and had no basis to insist he was right, a concept which he would not let go of.

And even if he were correct, which he was not, there is no excuse for his abusive bush league behavior. It is he, and people like him, who have chased away so many potential contributors to this forum. Just think of the lost knowledge because of that.
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Old Labs

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Well cutting through all the noise, the real question for me (now that this has been resurrected by Tech Reviewer above after a couple years & now twice) is whether he's seeing this "ill advised feature" once again? I thought it was settled science from past discussions and disabled but could be wrong. I'm not going over my data limit this early in the month to find out but if so Viasat wasn't listening - indiscriminately interrupting workflows is never a wise decision (e.g order/payment processing) - some sites don't recover well from those interruptions.

Regardless, Tech Reviewer would be wise to start a new conversation regarding his problem - this one will undoubtedly be relegated to the dust bin soon.  

        
(Edited)
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Mohammad Hussein al-Baghdadi

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I have a different slant on what is happening here, Old Labs. You say the real question is whether Tech Reviewer is seeing an ill-advised feature. I say the real question is why the moderators have a double standard regarding abusive behavior by forum members.

Last Friday, a person, who said he was a student taking on-line courses, aired his grievances on the forum.

Things escalated and this person became abusive. Subsequently, he appears to have been banned from this forum by the moderators. His posts seem to have disappeared and he is no longer posting.

Ivan demonstrated conclusively and convincingly above that Judge and Jury demonstrates the same abusive behavior. The name of the person and subject matter are different, but the forum damage is not.

In this case, the moderators have chosen to look the other way. Judge and Jury is not alone in the abusive behavior that damages the forum integrity and prevents many potential new comers from wanting to take part. The forum moderators have actually awarded another particular bad actor with a virtual medal, which they call Champion status. The damage to this forum because of them cannot be calculated.

So the real question is what is behind this double standard?

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