Redirecting my Brower Request

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  • Question
  • Updated 9 months ago
  • Acknowledged
I recently opened my browser and input an address to a website,  Instead of the website page opening, I get the following page:

First of all, I was totally aware that I had exceeded my monthly allowance of 15GB because you sent me an email to that effect. So that was not the problem -- when I exceed my allowance, I suck it up and live with it.

The problem is ---- you redirected my browser request to an advertisement to purchase additional bandwidth.  You interfered with my private use of the internet.  What give you the right to do this?  I am your customer and as such I have a right to my privacy.  If you can redirect my browsing, what else can to do to evade keeping my account secure?

Please respond to this, explaining your actions.
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bill nord

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Posted 2 years ago

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Steve Frederick, Champion

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bill, I do not believe that this message, or redirect, actually came from ViaSat or Exede. My guess is that your computer has been infected with malware or a virus, and if you clicked on the link provided you would be asked to provide personal information including credit card information and possibly log in credentials.

It is very obvious that this is part of a scam, and not from Exede, since they claim to be "Your Internet Service Provider" and not Exede or ViaSat. The second red flag is that the link button says it will direct you to ebay.com and not the Exede Customer Portal that is used bu Exede to purchase additional data.

Do not blame Exede or ViaSat for this scammer's tricks.
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LorrieL, Champion

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Very astute!
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JEP

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Good catch, Steve!
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CyberGhosT

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@bill nord
Download Malwarebytes & Adguard from the links below

https://www.malwarebytes.org/
https://adguard.com/

Let MalwareBytes preform a full scan of your system and take whatever steps it suggests. Should you need further assistance check out this free community here
https://malwaretips.com/

install Adguard, if it was Exede it will prevent any further redirects, but I tend to agree with Steve, I doubt Exede jacked your browser Im on the 10 plan and never had this happen. I get an Email notification not a browser based notification.

PS: On MalwareTips I am (CyberGhosT) as well. PeAcE
(Edited)
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Concentric Circles

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More nonsense.  The page even contains this code:

<script src="dap/assets/jquery.js"></script>
    <script>window.jQuery || document.write('<script src="http://www.exede.com/wp-content/themes/exede/assets/js/libs/jquery-1.7.1.min.js"><\/script>')</script>
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Mary Brown

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As CyberGhosT said, try checking if the PC gets infected with malware or not. The browser redirection issue might be caused by unknown software. Or the router data could be changed without your awareness. If you want to remove the scam site from a browser, it is suggested that you reset browser settings and check out these manual settings tutorials.
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Diana, Viasat Employee

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Hi Bill, It appears this would be a phishing scheme, attempting to retrieve your personal information. Please do not respond to any request similar to this one. We would never request  your personal information or redirect you to a different website. Thank you for notifying us and please be sure not to give out private information unless you speak directly to us.

 Please send us a copy of link with the web address to exedelistens@viasat.com and we will investigate this further. 
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Concentric Circles

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That's nonsense.  There is no phishing, no information is ever asked for.  And it is an Exede URL.
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Jason Meador

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This is not malware or a virus or anything like that, it is a deliberate attempt by Exede to bully customers into paying for additional bandwidth, and it is frankly disgusting to see Exede employees lying about it. This 307 redirect happens to every Exede customer who is online when they've gone over their data limit and the system switches over from the roughly 12AM-6AM "free" high speed connection to the throttled bandwidth connection. Bill nord has some separate issue which is hijacking the Exede redirect page and displaying a scam link instead, but the obnoxious "Dear satellite internet customer" page is 100% Exede in origin.
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stumpmonkey

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I was on the checkout page making purchase. When I clicked place order I was redirected to Dear Satellite Customer page.  This had happened before but I was just surfing. I called Excede a few minutes ago and was told I could expect one of these redirects a day until the next billing cycle or until I purchased more data. I guess I am on their remedial customer list because last week this happened 3 times in one day. Even us remedial can see this all about the MONEY. It annoys me to be reprimanded for using the data that I paid for in ADVANCE! 
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Diana, Viasat Employee

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Jason,  

This is not a ViaSat email.  We do not send emails that begin with "Dear Satellite Internet Customer"  

We never "bully" our customers.  We value all our customers, - they are thereason for our existence!

If you have an issue that needs to be resolved, please send an email to exedelistens@viasat.com. Thanks!
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Jim16, Champion

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Not from Exede. It is obviously a scam.  "Dear satellite internet provider" and "Your internet provider".  It's generic so it can apply to any internet provider.  And if people fall for it like Dexter and Jason, they will keep on doing it and steal info and/or money.  You have also won the Irish sweepstakes too.
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Jason Meador

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Sure. Now explain to me how the same thing happens the same way in five different browsers on six different operating systems running on seven different devices, I'm interested in hearing about this hypothetical supervirus that's capable of hijacking a browser connection in so many different environments.
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Dexter Lumen

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Jim, explain in any way how this scam could steal anything. It's a redirect to a single page with one button that surprise actually takes you to the link you requested. They've since removed the button and it's just a page of text. This redirect persists through multiple reformats, through multiple browsers, past adblock + flashblock, and past all malware scans. Do they really give those "champion" names to just anyone?
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Dexter Lumen

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JEP, I get my service directly from exede and like you most months I cap out. The message itself seems randomly inserted because some months it doesn't show up and others I'll see it probably 3 times.
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Concentric Circles

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Diana, it is not an email, it is an Exede redirect.
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Judge and Jury

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@Jason Meador

You must be new here.

bill nord started this thread with a situation he encountered, and supplied a screen-shot to prove his statement.  The facts discovered by  Steve Frederick indicate the page is a form of a hack.

You have made the claim:
unless I've missed a major news event, there is simply no such thing as downloadable malware which can infect Opera 10 and Safari 4 running on Mac OS X 10.6; Mobile Safari 6 running on iOS 7; multiple Firefox versions running on MacOS 10.12, WinXP, Win7, and Win8; multiple Mobile Firefox versions running on Android 4.3; multiple Internet Explorer versions running on WinXP and Win7; and multiple Chrome versions on Win8; whether connected directly to the modem or through one of five different routers made by three different companies; on a total of five different desktops, three laptops, two tablets, and a smart phone... in exactly the same way.
Would you just happen  to have screen-shots of all these experiences, or are you just talking out the side of your neck? 

You don't have facts because you don't know the facts.  For you to have experienced all the occurrences you list above would take at least  11 months to arrive as exede only tells you once during a month that you have depleted your data allowance, on-screen.  The genuine exede message does not invite you to click to visit ebay. The genuine exede message only informs you that you have ran out of priority data and how to purchase more if you are so interested.

The genuine exede message is inserted  into the reply of the last "get" command your browser sent to any site, anywhere. They do this using their DNS server which you and every other exede customer uses.  You cannot use another DNS server with exede, the system will ignore manual DNS entries except in one situation but I'm not here to teach you or anyone else how to beat the exede system.  It works, but not the way you accuse them of.

Now, let's see all those screen-shots to back up what you have accused exede of doing, or, shut up.
 
 
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Judge and Jury

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I do deny they hijack.  They insert a message, that's it. Make a mountain out of a molehill, you won't change their operation in the least. You cry like a baby but more would cry if they were not notified of their data expiring.  You're out-voted by proxie 670,000 to one, you lose, get over it.
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Jason Meador

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Oh, man-- now this is a third argument. Sheesh, make up your mind already.
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Judge and Jury

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Make up my mind?  You child.  Learn that a browser hijack takes you far and away from where you wanted to go, sometimes with no way back, persistent even after restarting your computer.  An inserted message alerts you to a condition you may need to act upon. It goes away and you can ignore it.  How bad you think the message from exede is, is all in your own mind.  Come to California, we have these things called traffic signals that you must obey, even stop for some times, no matter what your opinion of them may be.  Cry all you want but when they show a red light, you stop.
Cry all you like about exede, they will still tell you when you run out of data.
Just be happy they don't make it a recurring pop-up that shows every 5 seconds or worse, it could stay in the center of the screen even if you scroll the page.
 
 
(Edited)
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Jason Meador

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Wow, you are really determined to make yourself look like the best poster here, huh.
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Judge and Jury

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Not at all. Historically I'm one of the worst. It was only recently I called 'truce' with exede / ViaSat.  I'm not converting to Champion, but I will defend them when a spoiled brat comes here with a knock against them that they don't deserve.