RED email light

  • 1
  • Problem
  • Updated 6 months ago
  • Acknowledged
the email light appears 'RED' - can you fix that remotely and not have anyone at the house to reset the computer? I'm at work and cannot be there until this evening
Photo of Laurie Stukenholtz

Laurie Stukenholtz

  • 0 Posts
  • 0 Reply Likes

Posted 6 months ago

  • 1
Photo of Matt B

Matt B, Viasat Employee

  • 700 Posts
  • 323 Reply Likes
That's.... one I haven't run into before.  I've reached out to some people, and hopefully I'll have an answer soon!

It may be related to your exede.net or wildblue.net email account.  Are there unread emails in your inbox?
Photo of Bradley

Bradley

  • 990 Posts
  • 323 Reply Likes
I think they mean on the side of the modem.

Text alerts let you reset your modem remotely.
(Edited)
Photo of Matt B

Matt B, Viasat Employee

  • 700 Posts
  • 323 Reply Likes
Within the ring on the side of the modem is an envelope icon that lights up.  Why it lights up, I don't know yet!  

From the self install guide-


Photo of Old Labs

Old Labs

  • 3298 Posts
  • 3279 Reply Likes
Unheard voice mail Indicator maybe??? In which case, I'd expect remotely checking voice mail would turn it off as it does for my own home phone service (not Viasat's) and it also shows as an envelope. 
(Edited)