RED email light

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  • Problem
  • Updated 10 months ago
  • Acknowledged
the email light appears 'RED' - can you fix that remotely and not have anyone at the house to reset the computer? I'm at work and cannot be there until this evening
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Laurie Stukenholtz

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Posted 10 months ago

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Matt B, Viasat Employee

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That's.... one I haven't run into before.  I've reached out to some people, and hopefully I'll have an answer soon!

It may be related to your exede.net or wildblue.net email account.  Are there unread emails in your inbox?
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Bradley

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I think they mean on the side of the modem.

Text alerts let you reset your modem remotely.
(Edited)
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Matt B, Viasat Employee

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Within the ring on the side of the modem is an envelope icon that lights up.  Why it lights up, I don't know yet!  

From the self install guide-


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Old Labs (VS1-329-L12FZ)

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Unheard voice mail Indicator maybe??? In which case, I'd expect remotely checking voice mail would turn it off as it does for my own home phone service (not Viasat's) and it also shows as an envelope. 
(Edited)