Ready to defect from Hughes Net

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  • Updated 4 years ago
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I am on a Spaceway system from Hughes Net, We have lost service twice in the last 2 weeks.. Of course Hughes is saying it was unrelated, but I got to think that something is going on.. I am currently paying $80 a month and getting what is supposed to be 1.5mbps down (Yea, RIGHT>>>) and as far as a data cap I have a daily rollover of about 500mbs.. which can rollover 2 days to equal about a GB..  

I live in NW Louisiana (zip code 71469) and they offer the classic plans which include the free zone, which is inviting.. I have been looking and from what I gather on here, and please correct me if I am wrong that if we get the liberty plans, the speed doesn't drop that bad until you hit around 150 Gbs.. (After being with Hughes for so long, I dont think I could touch that lol)

Only thing that bothers me is I would have to pay $100 bucks upfront for an install and I am sure that I would need a pole mount (I used to install Hughes, and I know they charged extra for a pole mount, was told wildblue/exede did the same thing).. I dont have the extra money right now.. I bought my system for Hughes when I was installing them so I was able to space out the I think $300 I paid outright for it. Also, since I am leasing the modem, that would mean if something ever happened and it went out, they would replace it, right?? Just wanted to make sure before I switch..  I ranted on Facebook earlier today about hughes and most of my friends told me they were on exede and they love it...  I would love to hear from some exede users and get their side of it as well which is why I am posting this..

Ready to bite the bullet, I hate signing contracts though.. want to know I am making the right decision..   Thanks for any help
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johnmc318

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Posted 4 years ago

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Jim

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Unfortunately, even though you are leasing the equipment, they will charge you for a new modem or TRIA if they go bad after the initial 90 day warranty period. I know it doesn't make sense but that is the way it is. A new TRIA or modem should cost you less than $150. The cost of a pole mount will vary a lot. Around here the going price is about $125. Some dealers will absorb the cost of the pole mount but most will not. You will usually get the best deal by buying from a local dealer rather from Exede direct. Contract installers are normally not paid for pole mounts so they are going to charge you whatever the market will bear. The cost of the material is about $50. If you have a good line-of-sight from the Hughes pole, you can use it by attaching a pole adapter that reduces the 2 5/8" pole to a 2" pole. I have switched a lot of folks from Hughes to Exede and haven't found anyone who regrets the move.
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johnmc318

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How can they charge you for the equipment if they are the ones that own it??  That's what I am trying to figure out.. In 8 years I have only had to swap 1 modem with hughes so it is not that big of a deal.. Just something I have been wondering since I bought my system all those years ago and wondered if I made the right choice then

As far as the installs and poles, I used to contract to a company that installed Hughes, I don't know how many poles I put in the ground that I paid for out of my own pocket in order to keep the install.. In my view it was better to make something rather than nothing.. I was supposed to charge $125 bucks for a pole, which I thought was outrageous.. I wanna say I would go to the metal place and get some 2 1⁄4 inch pipe (I did mine to spec, schedule 40 pipe) and use it.. I can move the pole I have and will probably have to because I am shooting through a narrow hole as of the moment, though I do plan on taking some limbs and possibility a tree out, before anyone comes out here anyway.. Thanks for the info, I will get the adapter for sure!!!
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J&J

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If you contact a dealer/installer to sign up with Exede, they will appreciate your business because they get paid better for recruiting customers (so they say).  If you already have a 2" pole in the ground (or 2" by 4 " long at the top) they will use it if the dish can 'see' the satellite at that location.  My installer was looking forward to putting in the pole but I already had it.  He said it cost him $85 in lost pay because of that as a pole mount isn't a 'standard' installation.
My pole was 10' high off the ground and that needed to be cut off to about 6'. It took some time to cut a piece of high-chrome boiler tubing   ;o)

Look around.  Many dealers are offering free 'standard' installation but put in your own pole if you will need to go that way.  Make sure the pole is plumb and not some thin-gauge metal.  Mine is schedule 80 steam pipe I got from the scrap yard of a power plant I used to work at.  A good heavy gauge fence post is good too.  Here near San Jose CA ViaSat-1 is about 155 degrees south, your location must be checked so your pole is open to ViaSat-1.

As far as the service goes...  I've been really happy with it since day 1.  I've had mine since November last year.  A lot of people come here to gripe but it usually boils down to a situation where they don't understand limited bandwidth resources of satellite and don't understand the consumption of their computer and other devices connected to Exede.  Satellite Internet should not be seen as an addition to one's home entertainment system.  Since you are migrating from Hughes, I'm sure you'll like Exede, it is a far better system.

Good luck on getting an install at a rock=bottom price.
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johnmc318

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Moving it wont be a problem if need be, just to clarify, it needs to be 2" at the top??  I may have to get a reducer but I am sure I can find one.. I want to say if I remember right it is schedule 80 as well.. And its about 12 ft long and I have it about  4 foot in the ground
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johnmc318

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and will check with the dealer if I can find one
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J&J

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2" at top and needs to be at least 4" long.
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johnmc318

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That would be no problem.. thanks for the info
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Knight Rider

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As far as the liberty plan goes if you are seeing the classic plans listed for your area then that is what you will have to get. They might push out the liberty to more beams in the near future and or something totally new when the new bird comes online late next year...only time will tell. If you work the free zone though you can get a lot out of it.
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johnmc318

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You are talking about coax?? right??
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J&J

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yup.  LMR is a superior cable but you must get the 75 ohm type, thus LMR-400-75.
A run of 200' will work well with LMR cable for your Exede dish.


BTW...  LMR-400-75 uses special type "F" connectors.  Available online or at locations that sell that cable.
(Edited)
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johnmc318

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gotcha... I dont think I need 50ft of cable from where the dish is now lol but will look into it
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J&J

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ummm....  50'..?..   stick with the RG/6 the installer supplies.
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Knight Rider

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As far as plans that's up to you...do you use more data at night for the free zone or would you use more during the day
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Kaotic Technologies

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Lol....so much lol.


No you cannot sleave....or use adapters for exede...or hughes....thats a qc fail...needs to be a correct pole..period.


1. You want info...browse these foruns, you wull get the good and the bad.


2. As a installer / tech.....dont put me in a ghetto situatuon.....pay me for the proper pole and let me get to work.


I NEVER use anything the customer has setup....pole....wires.....im not going to risk a chaegrback just because the customer is to cheap to pay me for a pole...that i paid for...


Departure not complete...customer driven issue, and im out.


I go to work to earn money.....not debate pole sizes, wasting my time.
(Edited)
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Jim

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There IS a ViaSat approved pole adapter. See it here.
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Jim

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Your dish will point in the same direction regardless of which beam you are on.
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Kaotic Technologies

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Well i stand corrected, i guess they have aplroved a sleave....so if the pole is proler deph....proper weight..... I might......might use jt...... first time I had a roll back for a sleave..... never again
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Knight Rider

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Haha all good Kaotic we all stand corrected at least once

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